Tech Coach Expert

I have extensive experience in technical support within telecommunications and device protection services, assisting customers with mobile devices, network connectivity, billing-related technical concerns, and home fiber services. I specialize in remote diagnostics, step-by-step troubleshooting, and resolving complex technical issues while ensuring clear and simple communication for customers. I focus on first-call resolution, minimizing downtime, and delivering a seamless customer experience. I consistently maintain high performance metrics while handling escalations and high-value accounts professionally and efficiently.

I have several years of experience in sales and upselling within the telecommunications and BPO industry, handling both inbound and outbound accounts. I specialize in identifying customer needs, recommending appropriate service plans or add-ons, and effectively communicating product value to drive revenue growth. I am skilled in objection handling, negotiation, and closing techniques while maintaining a customer-focused approach. Throughout my career, I have consistently met and exceeded sales targets while ensuring customer satisfaction and long-term retention.

I have over 12 years of experience in customer service within retail and BPO environments, specializing in telecommunications and technical support. I handle high-volume calls while maintaining professionalism, empathy, and efficiency. I am skilled in resolving billing, service, and technical concerns with a strong focus on first-call resolution and customer satisfaction. I consistently meet performance metrics and excel at de-escalating issues while delivering a positive customer experience.