A detail-oriented and tech-savvy professional with a strong background in customer service and virtual assistance. I have over three years of experience in the BPO industry, primarily supporting telecom and financial institutions, and more than a year of experience working remotely as a Virtual Assistant.
Experience: 2 - 5 years
I have honed my customer service skills over the course of three years, establishing a strong foundation in providing exceptional customer experiences. During this time, I've developed interpersonal skills and communication skills, allowing me to effectively connect with customers, understand their needs, and resolve their inquiries or concerns. My ability to remain patient, empathetic, and attentive in high-pressure situations has been a hallmark of my customer service approach. I'm adept at de-escalating tense situations and ensuring customer satisfaction. Overall, my three years of experience in customer service have equipped me with the expertise to consistently deliver top-notch service and build lasting customer relationships.
Experience: 1 - 2 years
-Managing social media accounts accounts and other business related task provided by clients -Help client build and funnel social media accounts -Schedule posting and replies to inquiries
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