Professional Summary
Account Manager/ Client Relationship Manager & Executive Virtual Assistant with 10+ years supporting leadership teams and clients across education, digital marketing, and financial services. I specialise in client onboarding and coordination, CRM setup/upkeep (HubSpot, GHL), and
Core Skills
Client Onboarding & Servicing · Account Management · Executive Assistance · Calendar & Inbox Management · Project Management · CRM Hygiene & Pipelines · Contact/List Management ·
Tools & Platforms
CRM & Marketing: HubSpot · GoHighLevel (GHL) · Close IO · Vagaro · Google Business Profile (GBP) · Constant Contact · MailerLite
Project & Collaboration: Google Workspace · ClickUp · Asana · Slack · Loom · Twilio · Dialpad
Office & Design: Microsoft Office (Word, Excel, PowerPoint) · Canva · Adobe Acrobat · Loomly
Professional Experience
Webspark Media — Account Manager / Executive Assistant
Digital Marketing Agency
Capital One — Client Onboarding & Business Client Servicing
Financial Services
Experience: 1 - 2 years
Proficient in managing high-level administrative functions to ensure smooth daily operations. I oversee scheduling, meeting coordination, and communications, while handling confidential information with discretion. I ensure administrative tasks are completed accurately and on time, contributing to overall operational effectiveness.
Experience: 5 - 10 years
Adept at identifying, analyzing, and resolving logistical or administrative challenges in a proactive manner. I excel in quickly assessing situations, developing effective solutions, and implementing strategies to avoid disruptions.
Experience: Less than 6 months
Proficient in working collaboratively with diverse teams, including trainers, executives, and other stakeholders, to ensure smooth and efficient operations. I foster a cooperative work environment by actively listening, communicating clearly, and aligning goals across departments.
Experience: Less than 6 months
Skilled in building and maintaining strong, long-term relationships with clients by delivering exceptional service and support. I prioritize understanding client needs and expectations, ensuring clear communication and prompt responses to inquiries or concerns.
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