Shenna
Customer Support Specialist | Cold Caller | Appointment Setter | Lead Generation
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Associates degree
Last Active
June 8th, 2026 (2 days ago)
Member Since
July 5th, 2023
Profile Description
I am a Customer Support Specialist with 5 years of experience handling U.S. telecommunications accounts including Sprint, Verizon, and Comcast, combined with 2+ years of experience in cold calling, appointment setting, and lead generation.
I specialize in both inbound and outbound communication, with strong experience in customer service, sales support, and lead qualification. I am confident working in fast-paced, KPI-driven environments where accuracy, communication, and consistency are required.
In my customer support experience, I handled high-volume inbound calls, resolved billing and technical issues, managed account updates, and maintained high customer satisfaction while meeting performance targets. I also performed upselling and cross-selling during customer interactions.
In my outbound experience, I conducted cold calling campaigns, generated leads, and scheduled appointments for sales teams. I am experienced in handling objections, following scripts, and using CRM tools such as Bitrix24 to track and manage leads efficiently.
I am reliable, detail-oriented, and comfortable working in U.S. and Canadian time zones. I am seeking a remote opportunity where I can contribute both my customer service and sales skills while continuing to grow professionally.
Top Skills
Customer Support
Experience: 2 - 5 years
Customer Support Specialist The Results Companies – Philippines 2018 – 2023 Handled inbound customer service for U.S. telecom accounts (Sprint, Verizon, Comcast). Managed billing inquiries, account updates, troubleshooting, and service requests. Maintained high customer satisfaction and met KPIs Performed upselling and cross-selling during calls . Documented all interactions in CRM systems.
Marketing » Appointment Setting
Experience: 1 - 2 years
Appointment Setter / Cold Caller Yokly – Philippines 2024 – 2025 Conducted outbound B2B calls for lead generation and appointment booking. Consistently met KPIs for calls and conversions . Handled objections and followed structured sales scripts Maintained CRM accuracy and lead tracking. Cold Caller (Project-Based – Canadian Client) 2026 Conducted outbound calls to spa, salon, and aesthetic clinics in Canada .Promoted advanced laser systems for business solutions . Managed 150–200 calls per day in a high-volume campaign Used Bitrix24 CRM for lead tracking and updates.
Other Skills
Customer Support » Sales Support » Lead Generation
Experience: Less than 6 months
Lead Generation Experience – LinkedIn & Sales Navigator I have around three months of experience doing lead generation using LinkedIn and Sales Navigator. My main tasks were searching for potential clients based on specific industries or locations and collecting their information for outreach. I also handled basic data entry and sent connection requests when needed. I’m still gaining experience, but I’m eager to learn more and improve in this area.
Office and Administration » Calendar Management
Experience: Less than 6 months
Calendar Management & Appointment Setting I have about three months of experience helping with calendar management and setting appointments. I assisted a client by organizing their schedule, confirming meeting times, and making sure there were no conflicts. Most of the time, I booked calls with potential leads and updated the calendar when changes were needed. I'm still learning, but I'm very willing to improve and become more confident in this task.
Office and Administration » Email Management
Experience: Less than 6 months
I have around three months of experience helping with email management. I helped check and organize emails, respond to basic messages, and flag important ones for my client. I also made sure to keep the inbox clean and followed up when needed. I’m still building my experience, but I’m open to learning more and getting better at handling emails professionally.
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.