Account Specialist | Customer Service | Training & Development | Social Media Co

Created and managed engaging social media content across multiple platforms, tailored to target audiences and aligned with brand voice and marketing goals. Developed creative posts, captions, and visuals that drove audience engagement and grew online presence. Consistently monitored content performance and adjusted strategies to maximize reach and impact.

Experienced in delivering high-quality customer Experienced in delivering high-quality customer service in the airlines industry and with the world's #1 payment processor globally. Skilled in handling customer inquiries, resolving complaints, and providing prompt and professional support via phone, email, and chat. Adept at managing high-volume interactions, de-escalating difficult situations, and ensuring every customer leaves with a positive experience. Committed to delivering efficient, solution-focused service that builds trust and long-term client satisfaction.

Worked as a Trainer in an airline, responsible for designing and delivering training programs that equipped teams with the knowledge and skills needed to perform at their best. Conducted onboarding, product, and process training while developing clear and engaging training materials. Identified performance gaps and implemented learning solutions that drove measurable improvement in team productivity and customer satisfaction.