Virtual Assistant | Customer Service Expert | Canva & Video

In my role as a Chat Support Representative for the Amazon retail account, I handled customer inquiries through live chat, assisting with a wide range of concerns such as order tracking, refunds, returns, and delivery issues. I provided fast and accurate responses while maintaining a professional and empathetic tone to ensure a positive customer experience.

1. VXI Global Solutions – Customer Service Representative (SIRIUSXM Account) February 10, 2022 – April 2023
 At VXI, I’ve been working as a Customer Service Representative for the SIRIUSXM account, which provides satellite radio streaming for vehicles. My main focus has been delivering a great customer experience over the phone. I handle a wide range of concerns from billing inquiries and account errors to service changes , basic tech support, upselling. I also introduce customers to our current promotions, helping them find the best value based on their needs. What I enjoy most about this role is problem-solving and turning frustrated callers into satisfied, loyal customers. It’s rewarding to help people understand their services better and walk away feeling taken care of. 2. Amazon – Customer Service Representative (Retail Account)
June 24, 2024– March 13, 2025 I worked at Amazon on the Retail Account. It was a fast-paced environment where I supported customers with their shopping experience everything from tracking packages and handling returns to sorting out billing issues. I used Amazon’s internal systems to find quick, accurate solutions and made sure every customer felt heard and supported. Even though it was a short-term role, it taught me how to stay calm under pressure, multitask, and communicate clearly all skills I’ve carried into my current job.