Feeling overwhelmed managing your business, customers, and social media presence?
Hi! I’m Charmaine Mercado, a Social Media Manager & Content Creator specializing in social media strategy, content marketing, CRM management, and community engagement for growing businesses.
I help brands stay consistent, organized, and visible online through strategic content, customer management systems, and results-driven social media execution.
I’ve managed multi-brand accounts (200K+ combined audience), handling content creation, CRM insights, engagement, and social media operations that improved consistency and audience interaction.
Tools I Use
Canva • CapCut • Meta Business Suite • Google Workspace • Slack • ChatGPT • CRM Tools
What I Can Help With
• Social Media Management & Content Creation
• Social Media Strategy & Content Marketing
• Community Management & Engagement
• CRM Management & Reporting
• Inbox & Customer Support
• Admin & Digital Operations Support
If you’re looking for a reliable, strategy-driven Social Media Manager who can help you stay consistent, organized, and visible online—let’s connect.
Send me a message and let’s start building your brand the right way.
Experience: 6 months - 1 year
Experienced in managing multi-brand social media accounts, creating and scheduling content, engaging with audiences, and analyzing performance to improve reach, engagement, and overall brand visibility.
Experience: Less than 6 months
I’ve managed CRM processes across multiple brands, analyzing customer feedback, generating actionable insights, and creating visual dashboards and reports that improve customer satisfaction and support data-driven decisions. I’m continuously upskilling to deliver even smarter CRM solutions.
Experience: Less than 6 months
Trained in calendar management through General Virtual Assistance training, with the ability to organize schedules, set appointments, and ensure efficient time management for smooth daily operations.
Experience: Less than 6 months
Trained in email management through General Virtual Assistance training, with the ability to organize inboxes, manage correspondence, and ensure timely, professional communication.
Experience: 6 months - 1 year
I’ve created engaging and brand-aligned visuals for four brands—Cabalen, Mangan, Tsurumaru, and Soi Thai—producing social media graphics, promotional content, and campaign materials that drive audience engagement and support marketing goals. I’m continuously upskilling to deliver even higher-quality creative solutions.
Experience: Less than 6 months
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