Senior Workforce Analyst

I am excited to apply for the Business Analyst position. With a strong foundation in workforce analytics and a proven track record of optimizing staffing strategies, I am confident in my ability to contribute meaningfully to your team. Currently, I serve as a Senior Workforce Analyst at United Health Care, where I transitioned from a customer service role to a strategic planning position. In this capacity, I analyze historical data, forecast call volumes, and collaborate with operations to ensure optimal staffing levels across multiple lines of business. My experience in benefits, eligibility, and claims has equipped me with a comprehensive understanding of service delivery and customer needs. Highlights of my qualifications include: • Designing and implementing forecasting models that improved schedule accuracy and reduced service level variance. • Partnering with cross-functional teams to develop real-time adherence strategies and enhance agent performance. • Utilizing WFM tools to monitor intraday performance and proactively adjust staffing to meet KPIs. I am passionate about leveraging data to drive operational efficiency and enhance customer experience. My analytical mindset, attention to detail, and collaborative approach make me a strong fit for this role. I am eager to bring my expertise and support your workforce management goals. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team’s success.