Ruth
Customer Service & Retention Specialist with 7+ years experi
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $2.99/hour ($288.00/month)
Bachelors degree
Last Active
May 27th, 2026 (30 days ago)
Member Since
October 17th, 2022
Profile Description
Experienced customer service professional with a strong background in managing retention calls and addressing service cancellations. Skilled in offering personalized solutions to maintain client loyalty and handling billing concerns, energy consumption inquiries, and account updates for Australian customers. Proven track record of upselling products and services, contributing to team sales targets. Adept at using analytical thinking to identify patterns in customer feedback and suggest process improvements, all while maintaining high service levels and handling sensitive customer concerns with care.
Top Skills
Customer Support » Sales Support » Account Retention
Experience: 1 - 2 years
Managed retention calls, addressing service cancellations and offering personalized solutions to maintain client loyalty.
Customer Support » Customer Service
Experience: 5 - 10 years
Experienced in BPO industry for 7 years, 3 years in Local Airline Account 5 months in US HealthCare account and 4 years and counting in Australian Retail Account
Office and Administration » Travel Planning » Amadeus
Experience: 2 - 5 years
Handled domestic passenger concerns regarding flight bookings, delays, and cancellations. Utilized Sabre and Amadeus systems to manage ticketing, seat assignments, and rebooking. Delivered excellent service in high-pressure airport scenarios, maintaining professionalism during disruptions. Assisted special passenger cases, including those with limited mobility, unaccompanied minors, and last-minute rebookings.
Other Skills
Office and Administration » Travel Planning » Sabre
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 40%
- Influence: 8%
- Steadiness: 35%
- Compliance: 17%
- Government ID
- Sign Up with Pro Account to View
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