Alma

Senior Customer Support Specialist | Technical Support | Team Leadership

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

bachelor of science in biology

Last Active

July 25th, 2026 (3 days ago)

Member Since

September 9th, 2015

Profile Description

I'm an experienced BPO Specialist with an expertise in delivering exceptional results in customer service, technical support, and team leadership within fast-paced outsourcing environments.
With over a decade of experience in Customer Service, Technical Support, and leadership roles as a Subject Matter Expert and Team Lead, I bring a strong record of driving performance and elevating customer experiences. I am highly results-oriented, consistently exceeding targets while maintaining a sharp focus on service excellence. My organizational skills enable me to manage multiple priorities efficiently, and my attention to detail ensures accuracy and consistency in all deliverables. Adaptable and proactive, I thrive in fast-paced, evolving environments and approach challenges with a positive, solution-driven mindset. I take pride in fostering team success, mentoring others, and contributing to continuous growth and improvement. I am committed to continuous improvement and take pride in contributing to both team success and customer loyalty.

Top Skills

Customer Support » Phone Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Basic Information

Age: 51

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: IQ
Score: 94: DISC
Dominance: 43%
Influence: 7%
Steadiness: 23%
Compliance: 27%: English
C2(Advanced/Mastery)