Customer Service | Procurement | Virtual Assistance

Efficient and precise in handling data entry and spreadsheet management, with strong proficiency in Google Sheets and Microsoft Excel.

I am a customer service specialist with experience supporting diverse industries, from ride-sharing to streaming entertainment. At TaskUs, I assisted Uber drivers by resolving operational and platform-related concerns, ensuring smooth account management and trip support that kept drivers productive and confident on the road. At Teleperformance, I served as a Viewer Advocate for Disney+ and Hulu, delivering empathetic and efficient solutions to subscriber issues, from account troubleshooting to guiding viewers through platform features. Across both roles, I consistently applied clear communication, problem-solving, and a customer-first mindset to enhance satisfaction and strengthen service reliability.

As a Purchasing Specialist, I managed ticket procurement to fulfill broker requests with accuracy and efficiency. My role centered on securing seats across diverse events, ensuring timely purchases that aligned with client needs and market demand. In a fast-paced environment where precision and reliability are critical, I streamlined purchasing processes, balanced cost considerations, and supported seamless event access. By coordinating closely with brokers and internal teams, I contributed to smooth operations that enhanced customer satisfaction and strengthened company's reputation in the live events industry.

Digital Content, Pubmats, Transforming Ideas into Engaging Visuals