I help businesses improve operational efficiency, customer experience, and workflow execution across fast-moving environments.
With 6+ years of experience in banking, fintech, and platform-based operations, I specialize in fraud and risk operations, customer support, investigations, and process management. My work has consistently involved handling high-volume customer interactions, resolving escalations, maintaining accurate records, and ensuring operational issues are identified and resolved quickly.
I’m highly experienced in working within structured systems, managing cases, tracking follow-ups, documenting processes, and coordinating across teams to keep operations running smoothly. I’m comfortable stepping into environments where accuracy, communication, and accountability directly impact customer trust and business outcomes.
I’m currently open to opportunities in Fraud and Risk, Operations Coordinator, Customer Success, CRM Management, Virtual Assistance and Lead Nurturing, especially roles where I can support growth by strengthening processes, improving customer journeys, and ensuring nothing falls through the cracks.
If you’re building a team and need someone who can execute, organize, and stabilize operations without heavy supervision, I’m open to conversations.
Let's connect!
Book a call with me:
Experience: 2 - 5 years
EXPERT
Experience: Less than 6 months
Experience: 2 - 5 years
EXPERT
Experience: Less than 6 months
Experience: Less than 6 months
Room for improvements.
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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