Analyst Planning and Scheduling

My experience in planning involves strategic forecasting and resource allocation to ensure optimal staffing levels that align with business needs. I analyze historical data, call trends, and business forecasts to create short-term and long-term staffing plans that balance operational efficiency with cost-effectiveness. Along with this we make sure we have strategies on making a budget with the plans on the future.

I value input from different stakeholders, recognizing that diverse perspectives can lead to better outcomes. Whether working with clients, team members, or leadership, I encourage open communication and ensure all viewpoints are considered before arriving at a decision. I regularly use what-if analysis to explore multiple scenarios and anticipate potential outcomes. This helps in assessing risks, identifying opportunities, and preparing for unforeseen challenges, particularly in workforce management and planning.

I regularly use Excel for data consolidation, trend analysis, and generating actionable insights. This includes advanced functions such as VLOOKUP, HLOOKUP, INDEX-MATCH, and pivot tables to analyze large datasets and summarize key performance indicators. I build complex forecasting models using historical data to predict future trends. I utilize time-series analysis and various formulas to project staffing needs, call volumes, and other operational metrics. This helps in long-term planning and decision-making.