Kimberly
Customer Service, Technical Support Representative and SEO Writer
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.90/hour ($1,038.40/month)
Bachelors degree
Last Active
December 22nd, 2024 (20 days ago)
Member Since
January 25th, 2021
Profile Description
Experienced professional in providing customer service and technical support. Skilled in addressing inquiries, resolving issues, and ensuring customer satisfaction across various channels. Proficient in troubleshooting software and hardware problems, with a strong focus on communication, empathy, and problem-solving.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
• Diagnose and resolve technical issues • Assist customers with software configurations, installations, updates, and troubleshooting • Guide customers through setup processes • Escalate complex issues to senior technicians or engineering teams as needed, ensuring timely resolution • Maintain accurate records of customer interactions and solutions provided using internal systems • Continuously update knowledge base and stay informed about new products, updates, and support policies • Educate customers on product features, functionalities, and best practices for optimal use
Customer Support » Phone Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
• Answers incoming calls from customers to assist with their complaints and concerns. • Responsible for responding to customer inquiries, providing information about the product and services. • Data entry and research as required to troubleshoot customer issues. • Managing database records and drafting status report on customers’ accounts. • Provides excellent customer service skills and builds positive relationships with customers. • Elevate customer concerns to managers or supervisors as needed. • Ensure that customers are satisfied with the product.
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo City, Rizal
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 12
- Influence: 17
- Steadiness: 25
- Compliance: 46
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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