Project Manager | SEO | Digital Marketing | Data Analytics

Strategy Development: I am involved in understanding the client's goals, target audience, and brand identity, and creating a comprehensive plan to effectively engage and convert subscribers through email campaigns. Campaign Planning and Execution: I am involved in planning and executing email campaigns. This includes designing email templates, writing compelling and personalized content, creating engaging subject lines, and incorporating persuasive call-to-action buttons. I also have knowledge of best practices for email design, layout, and optimization for different devices and email clients. Segmentation and Personalization: I am involved in segmenting email lists based on various criteria such as demographics, behavior, or purchase history. By leveraging data and analytics, I create targeted and personalized email experiences for different segments, increasing the relevance and effectiveness of campaigns. A/B Testing and Optimization: I am involved in conducting A/B tests to optimize campaign performance. I am able to analyze metrics like open rates, click-through rates, and conversion rates to identify areas for improvement. I test different elements such as subject lines, content, layouts, and CTAs to refine and enhance email campaigns. Automation and Workflow: I am adept at using email marketing automation tools to streamline and automate email workflows. This includes setting up triggered emails based on user actions or events, such as welcome emails, abandoned cart reminders, or re-engagement campaigns. I also have experience in creating nurture sequences and drip campaigns to guide subscribers through the customer journey. Analytics and Reporting: I have strong analytical skills and be able to interpret email marketing metrics and data. I monitor and analyze key performance indicators (KPIs) such as open rates, click-through rates, conversion rates, and revenue generated. I use these insights to measure the success of campaigns, identify trends, and make data-driven decisions to optimize future strategies. Compliance and Deliverability: I have a deep understanding of email marketing best practices, compliance regulations (such as CAN-SPAM Act or GDPR), and deliverability factors. I ensure that email campaigns adhere to legal requirements, maintain high deliverability rates, and follow email service provider guidelines. I continuously stay updated to have a strong grasp of strategy, execution, optimization, and analysis on industry advancements, experiment with new tactics, and adapt strategies to stay ahead in the ever-changing landscape. I am involved in a combination of creativity, data analysis, technical proficiency, and a deep understanding of the audience to drive effective and impactful email marketing campaigns.

For the past 2 years, I have been deeply involved in the field of SEO, working with various organizations and clients to improve their online visibility and drive organic traffic to their websites. I have successfully implemented SEO strategies that have led to significant improvements in search engine rankings for my clients. By conducting thorough keyword research, analyzing website performance metrics, and employing on-page and off-page optimization techniques, I have helped my clients achieve higher visibility and attract targeted traffic. My proficiency extends beyond the technical aspects of SEO. I have also gained expertise in digital marketing to develop SEO-friendly and engaging content that resonates with both users and search engines. I understand the importance of creating valuable and relevant content that not only drives traffic but also builds trust and establishes authority. Staying updated with the latest trends and algorithm changes is a priority for me. I constantly monitor industry updates and experiment with new strategies to adapt and optimize my clients' websites accordingly. By leveraging tools such as Google Analytics and Google Search Console, I track key metrics, identify areas for improvement, and make data-driven decisions to enhance SEO performance. I am proud of my problem-solving skills, which have allowed me to identify and resolve technical SEO issues efficiently. Whether it's fixing crawl errors, addressing broken links, or tackling duplicate content, I approach challenges with a methodical mindset to ensure optimal website performance.

Strategy Development: I am involved in understanding the client's objectives, target audience, and brand identity, and creating a comprehensive plan to effectively engage and convert followers through social media platforms. Content Creation and Curation: I am involved in creating compelling and visually appealing social media content. This includes designing graphics, writing engaging copy, and producing videos or other multimedia assets. Additionally, you will be adept at curating relevant and shareable content from various sources to keep followers informed and entertained. Platform Management: I am involved in different social media platforms such as Facebook, Instagram, Twitter, LinkedIn, Youtube and Tiktok. I understand the unique features, algorithms, and best practices of each platform and tailor the strategies accordingly. I managed social media accounts, post content, engage with followers, and monitor and respond to comments and messages. Community Building and Engagement: I am involved in growing and nurturing online communities. I know how to build a strong and engaged follower base, encourage discussions and user-generated content, and foster relationships with influencers or brand advocates. I also handle customer inquiries, feedback, and complaints in a timely and professional manner. Paid Advertising: I am involved in leveraging social media advertising platforms, such as Facebook Ads Manager or LinkedIn Ads, to run targeted campaigns. This includes defining campaign objectives, setting up ad campaigns, selecting target audiences, and optimizing ads based on performance metrics. I am skilled at budget management, ad placement, and ad copywriting to maximize reach and conversions. Analytics and Reporting: I have a strong analytical skills and be able to measure and interpret social media metrics and data. I am involved in tracking the key performance indicators (KPIs) such as engagement rates, reach, click-through rates, conversions, and return on investment (ROI) to assess campaign effectiveness, identify trends, and make data-driven decisions to optimize strategies. Trend Awareness and Innovation: I stay updated on emerging trends, features, and best practices. I am proactive in experimenting with new features, formats, or platforms to stay ahead of the competition and engage with the target audience in innovative ways. As an expert in social media marketing, I possess a combination of creativity, strategic thinking, analytical prowess, and a deep understanding of the target audience. I am involved in crafting compelling content, managing online communities, leveraging paid advertising, analyzing data, and adapting strategies to achieve optimal results for businesses or clients.

Communication and Language Skills: I have strong written communication skills essential in non-voice customer service. I have experience in crafting clear, concise, and professional messages to interact with customers via Facebook, email, and chat. I am able to convey information effectively and provide excellent customer support through written channels will be crucial. Platform Management: I am proficient in using the specific platforms for customer service, such as Facebook Messenger, email clients, and chat software. I understand the features and tools available to manage customer interactions efficiently and provide timely responses. Customer Inquiry Handling: I have experience handling a variety of customer inquiries and issues. This includes answering questions, addressing concerns or complaints, providing product or service information, troubleshooting technical problems, and offering solutions to meet customer needs. I demonstrate empathy, patience, and professionalism while assisting customers. Multitasking and Time Management: I often handle multiple conversations simultaneously across different platforms. I have experience managing chat conversations, responding to emails, and engaging with customers on Facebook Messenger simultaneously. Excellent multitasking and time management skills will help in prioritizing and addressing customer inquiries promptly. Problem Solving: I have a knack for problem-solving and finding creative solutions to customer issues. This includes accurately diagnosing problems, researching information or resources to provide appropriate solutions, and escalating complex issues to higher-level support when necessary. I am able to think critically and independently to resolve customer concerns. Professionalism and Customer Relationship Building: Building positive relationships with customers is essential for excellent customer service. I have experience maintaining a professional and courteous tone in written interactions, building rapport with customers, and creating a personalized experience. I strive to exceed customer expectations and foster customer loyalty. Product and Service Knowledge: I have a deep understanding of the company's products, services, policies, and procedures. I continuously update my knowledge base to provide accurate and up-to-date information to customers. This includes collaborating with other teams or departments to ensure that I have the most current information. Escalation Management: I am involved in complex or escalated issues that require further assistance or involvement from supervisors or specialized teams. I have experience identifying such cases and following proper escalation procedures to ensure timely resolution and customer satisfaction. Data and Reporting: I am familiar with using customer service platforms and tools to track and document customer interactions, inquiries, and resolutions. I am responsible for generating reports and analyzing data to identify trends, areas for improvement, and customer satisfaction metrics. I possess strong written communication skills, problem-solving abilities, and a customer-centric mindset. I involved in effectively managing customer inquiries, building relationships, resolving issues, and providing exceptional support through written channels.

I am familiar with the fundamental concepts, principles, and terminology of bookkeeping and accounting. This includes understanding the accounting equation, debits and credits, financial statements, and different types of accounts. Recording Transactions: Bookkeeping involves recording financial transactions accurately and systematically. I learned how to classify transactions, enter them into accounting software or spreadsheets, and ensure they are properly documented. Reconciliation: I learned how to reconciliate bank statements with the accounting records to ensure they match. This process involves identifying and rectifying any discrepancies, such as missing transactions or errors, to maintain accurate financial records. Accounts Payable and Receivable: I learned how to manage the accounts payable (money owed by the business) and accounts receivable (money owed to the business). This includes tasks such as tracking invoices, making payments, issuing invoices, and following up on outstanding payments. Financial Reporting: I learned how to prepare financial statements such as income statements, balance sheets, and cash flow statements. I understand how to present financial information in a meaningful and informative manner. Analysis and Interpretation: I developed the ability to analyze financial data to assess the financial health of a business. This includes identifying trends, calculating ratios, and interpreting the results to provide insights and recommendations to management. Compliance and Regulations: I am familiar with relevant accounting standards, laws, and regulations that govern financial reporting. This ensures that financial records and statements adhere to the required guidelines and meet legal obligations. I engage in continuous learning to stay updated on new accounting principles, technological advancements, and industry trends.

Project Initiation: I am involved in initiating projects by defining project objectives, scope, and deliverables. This includes conducting feasibility studies, identifying stakeholders, and creating a project charter or proposal. I collaborate with key stakeholders to gain project approval and establish the project's foundation. Project Planning: I am involved in developing comprehensive project plans. This involves defining project tasks, estimating resource requirements, creating a project schedule, and establishing project milestones and deadlines. I am able to identify and mitigate potential risks and develop contingency plans to ensure project success. Team Management: I am involved in leading and managing project teams. This includes assembling the right team members, delegating tasks, and fostering a collaborative and high-performing team culture. I was responsible for providing clear direction, managing conflicts, and ensuring effective communication among team members. Stakeholder Management: I am involved identifying and engaging with project stakeholders throughout the project lifecycle. This includes understanding their expectations, managing their requirements, and keeping them informed about project progress. I maintain strong relationships with stakeholders and address any concerns or issues that may arise. Project Execution and Monitoring: I am involved in overseeing project execution and monitoring progress against the project plan. This includes tracking project tasks, managing resources, and ensuring that project milestones are achieved within defined timelines. I use project management tools and techniques to monitor project performance, identify deviations, and take corrective actions as needed. Risk Management: I am involved in identifying, assessing, and managing project risks. This involves conducting risk assessments, developing risk mitigation strategies, and establishing risk monitoring mechanisms. I am proactive in addressing potential obstacles or challenges to minimize their impact on project outcomes. Quality Assurance: I am involved in project management understands the importance of delivering high-quality results. I am involved in implementing quality assurance processes and standards to ensure that project deliverables meet the required quality criteria. I conduct quality reviews, perform inspections, and ensure that project work aligns with industry best practices. Project Closure: I am involved smooth closure of projects. This includes conducting project evaluations, documenting lessons learned, and ensuring proper handover or transition of deliverables. We celebrate project successes as a team and facilitate knowledge sharing to improve future project outcomes. I involved planning, executing, and monitoring projects, managing stakeholders, mitigating risks, and driving successful project outcomes.