Customer Support (Phone, Email, Chat) | Wordpress Developer

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Level

Last Active

September 26th, 2024 (54 days ago)

Member Since

April 24th, 2020

Profile Description

With over 8+ years of experience, I am a seasoned professional skilled in web content development, customer support, and lead generation. My career has encompassed a variety of dynamic roles, where I have combined technical expertise with a strong focus on customer solutions. From designing and optimizing WordPress websites to providing high-level support across diverse industries, I have demonstrated a proven ability to adapt and excel in diverse environments. 

CAREER EXPERIENCE:

WEB CONTENT SPECIALIST at Sophi Outsourcing
•Designed and developed custom WordPress websites tailored to meet the specific needs of businesses in
the tour, activity, and rental industries.
•Responsive Design: Ensure the website is mobile-friendly and looks good on all devices.
•Enhanced web content, performance, and SEO to ensure high-quality user experiences and search engine
visibility.
•Integrated and configured booking and reservation systems with online functionalities for tours and
activities, including customization for real-time availability, pricing, and calendar management. 
•Handled content management by creating and managing tour descriptions, images, and videos, while also
optimizing content for search engines to boost visibility and attract more visitors.
•Supported website maintenance and updates.
•Collaborated with project managers, designers and developers, to ensure that content adhered to brand
guidelines and business objectives. 
Tools: 
•Web Development Tools: WordPress, Screaming Frog SEO Spider, Semrush 
•Customer Support & CRM Tools: Airtable, Upgrade to see actual info, Slack, Google Workspace


UNIVERSAL SUPPORT AGENT at Sophi Outsourcing
This position requires proficiency in various roles, including lead generation, technical support, customer
service, and back-office support. Examples include:
•Customer Service Associate for a leading e-commerce partner for internet content creators, handling a
variety of inquiries and issues via chat and email, including reshipments, return labels, order cancellations,
refunds, and more.
•Lead Generation Agent for companies specializing in enhancing bookings and customer engagement. This
includes working with a company that helps hotels boost direct bookings through personalized marketing
and website optimization tools, as well as a company that provides tailored tools for the tours, activities, and
rental industry to streamline operations and improve customer experiences. 
•Customer Support Representative (Phone, Email, Chat, Back Office) for food online ordering companies,
including roles such as order assistance, problem resolution, account management, technical support, and
product information. 
Tools:
•Customer Support & CRM Tools: Salesforce, HubSpot, Shopify, Airtable, Shipmonk, Zoho, Slack, Google
Workspace


CUSTOMER SERVICE REPRESENTATIVE at Qualfon Philippines Inc
CSR - Tier 3 Portability  
•Managed number portability and handled multiple billing systems for customer account management across
various Tracfone Wireless brands, including TracFone, SafeLink, Straight Talk Wireless, NET10 Wireless,
Walmart Family Mobile, and SIMPLE Mobile.
•Provided technical support and addressed customer inquiries, complaints, and requests via phone. 
•Assisted with billing inquiries, service activations, upgrades, cancellations, and product orders.
•Educated customers on products, services, and promotions to assist with informed decision-making and
drive sales conversions.
•Processed online orders, shipments, return labels, and account changes with accuracy and efficiency.
•Addressed customer concerns professionally, ensuring timely resolution and adherence to company policies
and industry regulations.
•Continuously updated product knowledge to deliver value-added support and enhance customer
satisfaction. 
Tools: 
•Customer Support & CRM Tools: TAS Software, Amazon Web Services (AWS), Avaya one-X Agent 
•Utilized billing and coverage map tools for carriers including: AT&T, Verizon, T-Mobile, & Sprint 
•Shipment Tracking & other tools: FedEx SenseAware, USPS, GSM Arena

If there are specific programs or skills I need to learn for the job, I am confident that I can pick them up quickly and will not require extensive training. I often take the initiative to learn new programs and skills independently, as I have successfully done in the past. I assure you that I adapt easily to any training or tools required for the role, and once I’m familiar with the basics, I am comfortable working with minimal supervision. Thank you very much for considering my application!