Virtual Assistant (Customer Support & Admin) – Tech Industry

Company Profile:

Forensics Detectors is an elite USA-based technology company established in 2017 by Dr. Koz. We engineer, test, and distribute highly specialized electronics, air quality monitors, and gas detection instruments for top-tier global entities like SpaceX, Tesla, and Boeing. Operating across international hubs in California and Athens, Greece, our daily mission is to protect the environment and save lives through technical precision.

We are seeking a highly professional, sharp, and disciplined Virtual Assistant to join our support ecosystem. This is a fast-paced role that requires a high level of professional maturity and administrative accuracy.

Core Responsibilities

- Omnichannel Support: Deliver premium customer service by efficiently managing technical and logistics inquiries via phone (OpenPhone/Google Voice) and email (Gmail).
- Operational Alignment: Execute administrative tasks to support our California and Athens-based administrative teams.
- Rapid Information Routing: Gather client data meticulously over the phone and route technical escalations instantly to our internal team via Microsoft Teams.
- Data Integrity: Maintain absolute precision across backend systems (Shopify Admin, Amazon Seller Central, and internal tracking sheets) using established corporate templates.

Shift Schedule & Location

- Hours: Strictly 8:00 AM – 5:00 PM US Pacific Standard Time (PST).
- Note: This converts to 11:00 PM – 8:00 AM Manila Time (Graveyard Shift, Monday to Friday). Punctuality and consistent shift coverage are mandatory.

Requirements & Qualifications

- Experience: Minimum of 1 year of proven experience in phone, chat, and email support. Applicants without verifiable customer support experience will not be considered.
- Professional Culture Fit (Resilient to Feedback): We maintain an exceptionally high standard because we deal with safety equipment. You must be highly resilient to direct feedback. We move quickly, and we require a tea ---------- mber who views immediate, constructive corrections as an essential tool for professional growth, not a personal critique.
- Technical Savvy & Computer Skills: Strong basic computer literacy (efficient file management, tab navigation, and screenshotting) with the ability to quickly learn new software interfaces like Shopify Admin and Amazon Seller Central. You must be comfortable studying technical specifications and environmental safety limits.
- Communication: Exceptional verbal and written English skills with a professional, confident, and reassuring phone presence.

Technical Setup Requirements

- Hardware: Laptop or Desktop PC equipped with an Intel i5 processor (or equivalent), minimum 8GB RAM, and an SSD for high-speed file handling.
- Audio: Professional noise-canceling headset (crucial for live customer calls).
- Connectivity: High-speed, stable primary internet with a verified backup power/data solution (e.g., mobile hotspot) ready for emergencies.
- Environment: A dedicated, isolated, and completely quiet home office space free from background noise.

How to Apply

For immediate consideration, please email your updated resume directly to: ----------

To be shortlisted, your application must include the following elements:

1. Unlisted YouTube Video Introduction: A brief, organic video introducing yourself and detailing what a typical day looks like for you.
- Rule 1: The video must be a minimum of 2 minutes long.
- Rule 2: It must be unique to this application. Old, recycled, or generic template videos will result in immediate disqualification.
- Rule 3 (Audio Quality Check): You must wear your professional noise-canceling headset while recording this video. This serves as your initial audio equipment check, allowing us to evaluate the clarity and environment quality of your microphone firsthand.

2. Hardware Audit: In the body of your email, clearly list your current PC specs: Processor model, RAM capacity, and Storage type (SSD/HDD).

3. Strict Subject Line Format: Your email subject line must read exactly:
VA Application - [Your Full Name]