Operations Manager

About West Coast Homestays

West Coast Homestays manages a portfolio of ~80 short-term rental properties across San Diego, California. We pair hotel-grade reliability with the warmth and character of a real local home — and we're growing fast. As we scale, the quality of every guest interaction is what sets us apart and drives our reviews, repeat bookings, and reputation.

We're building a team of operators who care deeply about hospitality and sweat the details. If that's you, read on.

The Role
We're hiring a Guest Operations Manager to run the back of house — the physical operations that make every stay possible. While our guest experience team handles what guests say, you handle what guests walk into: a spotless, fully stocked, fully functional home, every single time.

You'll be the coordination engine behind the portfolio — orchestrating turnovers, dispatching maintenance, managing vendors, tracking work orders to completion, and recovering costs through claims. When a booking ends at 11am and another begins at 4pm, you're the reason the home is ready. When something breaks, you're the reason it's fixed before the next guest ever knows.

This is a logistics-heavy, detail-obsessed role for someone who thrives on keeping a hundred moving parts in sync and never lets a ball drop.

What You'll Own

Turnover coordination — scheduling and dispatching cleaning teams around every check-in and check-out, including same-day turns, back-to-backs, early checkouts, and extensions

Cleaning quality control — inspection checklists, photo verification, and holding cleaners to a consistent standard of "guest-ready"

Maintenance and work orders — creating, assigning, and tracking work orders to resolution; triaging urgent, guest-impacting issues; and closing the loop before the next arrival

Vendor management — building and managing a bench of reliable vendors (handyman, plumbing, electrical, HVAC, pool, landscaping, pest, locksmith); sourcing quotes, scheduling work, verifying completion, and approving invoices within budget

Preventive maintenance — scheduling routine upkeep so small problems don't become guest-facing emergencies

Damage and claims — documenting damage, filing and managing claims (Airbnb AirCover, VRBO, security deposits, insurance), and tracking each one through to reimbursement

Inventory and supplies — maintaining par levels of linens, consumables, toiletries, and welcome items; coordinating restocks; and keeping supply costs in check

Property readiness — owning the standard that every home is clean, stocked, and fully functional before each check-in, with zero readiness failures

Systems and reporting — running operational workflows in our PMS/work-order tools, tracking SLAs and costs, and surfacing trends to leadership


What Success Looks Like (First 6–12 Months)
On-time turnover rate at or above 98% — no guest ever arrives to an unready home
Median work-order resolution time under [24 hours], with urgent/guest-impacting issues same-day
Guest-ready failures (dirty, unstocked, or broken at check-in) driven to near zero
A managed vendor bench with reliable coverage across every service category and submarket
Maintenance and cleaning spend tracked per property and held within [budget targets]
A measurable lift in claims recovery — more damage documented, filed, and reimbursed


What You Bring (Required)

4+ years in property operations, short-term/vacation rental operations, facilities coordination, or hospitality operations
Proven logistics and coordination ability — you can juggle dozens of simultaneous turns, work orders, and vendor jobs without losing track
Experience managing vendors and field teams, including holding them to quality and cost standards
Fluency with work-order and PMS systems (e.g., Guesty, Hostaway, Hospitable, Breezeway, or similar) and comfort learning new tools fast
Exceptional organization and follow-through — nothing slips; every open item gets closed
Strong written English for clear vendor, team, and cross-functional coordination
Reliable availability during Pacific Time hours, plus ownership of after-hours coverage when urgent issues arise
Calm and decisive under pressure — especially when a same-day turn or emergency repair is on the line


Nice to Have

Experience coordinating operations across 100+ units or multiple submarkets
Familiarity with damage-claims processes (AirCover, host guarantees, insurance) and a track record of recovering costs
Working knowledge of basic home systems (plumbing, electrical, HVAC, appliances) — enough to triage and brief vendors accurately
Familiarity with San Diego / Southern California vendor markets