Operations & Executive Assistant

# About Us

Forged Concepts is a growing cloud consulting and software development company specializing in AWS, DevOps, AI, and SaaS products. We’re building exciting technology products while helping clients solve complex technical challenges.

As our company grows, we’re looking for someone who wants to grow with us. This is more than a traditional virtual assistant role; you’re helping keep the company running smoothly so our founder can focus on customers, engineering, and growing the business.

# About the Role

We’re looking for someone who is organized, proactive, detail-oriented, and enjoys learning new things.

Every day will be a little different. Some days you’ll be responding to customer emails. Other days you’ll be helping organize projects, researching software, preparing documentation, or assisting with operations.

If you enjoy variety and solving problems, you’ll likely enjoy this role.

# Responsibilities

## Executive Assistance

* Respond to sales inquiries and general business emails
* Draft professional email responses
* Schedule meetings and manage calendars
* Take meeting notes and summarize action items
* Follow up on outstanding tasks

## Customer Support

* Respond to customer support emails and tickets
* Help customers with non-technical questions
* Escalate technical issues to engineers
* Ensure customers receive timely responses

## Project Coordination

* Help organize Jira projects and tickets
* Follow up with tea ---------- mbers on task progress
* Track project status
* Help keep projects organized and moving

## Research

* Research software tools
* Research competitors
* Research business opportunities
* Gather information for business decisions

## Documentation & Knowledge Management

* Help organize documentation
* Build and maintain internal knowledge bases
* Improve company documentation
* Create standard operating procedures (SOPs)

## Communications

* Coordinate communications with customers, contractors, and vendors
* Help prepare reports and summaries
* Draft internal and external documentation
* Assist with other business communications

## Quality Review

* Review documents for grammar, formatting, and clarity
* Verify work before it is sent to customers
* Help catch mistakes and improve quality

## General Operations

* Assist with miscellaneous business tasks
* Learn new systems and processes
* Help identify ways to improve efficiency
* Take ownership of recurring responsibilities over time

## What We’re Looking For

* Excellent written and spoken English
* Strong organizational skills
* Excellent attention to detail
* Friendly and professional communication
* Comfortable learning new software
* Able to work independently
* Strong problem-solving skills
* Comfortable using AI tools such as ChatGPT or Claude
* Reliable internet connection
* Able to handle confidential information professionally

## Bonus Skills (Not Required)

* Jira
* Confluence
* Google Workspace
* Slack
* HubSpot or CRM experience
* Customer support experience
* Project coordination
* Social media scheduling
* Technical company experience
* SaaS or software industry experience

## Working Hours

We strongly prefer someone who can work during U.S. Eastern Time business hours.

If you are located in a different time zone, we’re looking for someone who can maintain at least a few hours of overlap each day for meetings, handoffs, and communication.

Flexibility is important.

## What Success Looks Like

After a few months, you’ll begin taking ownership of recurring responsibilities and helping the business run more efficiently.

Our goal is to build a long-term working relationship where you become a trusted member of our team.

# Why Join Us?

* Long-term opportunity
* Flexible remote work
* Opportunity to grow with the company
* Performance-based raises
* Variety of work; no two days are exactly the same
* Learn about AWS, AI, SaaS, and technology startups

If you’re someone who enjoys staying organized, helping others, learning new skills, and making a real impact on a growing company, we’d love to hear from you.