HubSpot Architect

Build the Operational Engine Behind a Growing Organization

At ZIA, we believe businesses grow when their systems grow with them.

We're looking for a HubSpot Architect who can own, optimize, and scale our HubSpot ecosystem across Sales, Marketing, Operations, Customer Success, and Education.

This isn't an administrative role.

This is an opportunity to become the architect behind how our company operates.

You'll design workflows, build automations, improve reporting, eliminate manual work, and help leadership make better decisions through clean systems and reliable data.

If you're someone who enjoys creating order from complexity, thinking several steps ahead, and building systems that simply work, we'd love to meet you.

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What You'll Own

CRM Architecture
* Design and maintain scalable HubSpot CRM architecture
* Create custom objects, properties, pipelines, and lifecycle stages
* Standardize data across departments
* Improve CRM usability and adoption

Automation & Operations
* Build sophisticated workflows
* Automate repetitive operational tasks
* Design lead routing logic
* Create onboarding and client journey automations
* Build internal operational processes

Reporting & Analytics
* Create executive dashboards
* Build department-specific reporting
* Monitor CRM health and data quality
* Identify trends and opportunities using HubSpot data

Marketing Operations
* Support email marketing campaigns
* Landing pages
* Forms
* Lead nurturing sequences
* Marketing attribution

Sales Operations
* Optimize deal pipelines
* Improve sales automation
* Support forecasting
* Create sales enablement resources
* Reduce administrative work for the sales team

Customer Experience
* Improve onboarding workflows
* Design customer success automations
* Build feedback systems
* Support support-ticket workflows
* Create scalable client journeys

Continuous Improvement

We're constantly refining our systems.

We expect this person to proactively identify opportunities to improve efficiency, reduce friction, and recommend better ways to leverage HubSpot.

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What Success Looks Like

Within your first 90 days, you'll have:
* Audited our current HubSpot instance
* Recommended improvements
* Implemented priority automations
* Improved CRM organization
* Built executive dashboards
* Reduced manual work across departments
* Increased confidence in our reporting

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What We're Looking For

Required
* 3+ years of hands-on HubSpot experience
* Advanced workflow automation experience
* CRM architecture experience
* Experience building custom reports and dashboards
* Strong understanding of Sales Hub and Marketing Hub
* Excellent English communication
* Highly organized and detail-oriented
* Able to work independently
* Comfortable documenting processes

Bonus Experience
* Operations Hub
* Service Hub
* CMS Hub
* HubSpot API familiarity
* Zapier or ----------
* AI workflow automation
* ClickUp integrations
* Revenue Operations (RevOps)
* Customer journey design

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The Type of Person Who Thrives Here

You enjoy:
* Building systems that scale
* Solving operational problems
* Organizing messy data
* Thinking strategically
* Working autonomously
* Continuous improvement
* Learning new technology

You probably won't enjoy this role if you need constant direction or prefer completing repetitive tasks over designing better systems.

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About ZIA

ZIA is an organizational development and talent solutions company helping growing businesses build healthier, higher-performing workplaces.

Our work sits at the intersection of leadership, psychology, organizational design, and operational excellence. We partner with organizations to strengthen both their people systems and business systems because sustainable growth requires both.

We're a fast-moving, collaborative team that values curiosity, ownership, and thoughtful execution over unnecessary complexity.

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To Apply

Please include:
1. Your resume
2. A short introduction about yourself
3. Your experience with HubSpot
4. Any HubSpot certifications you hold
5. Examples of complex workflows or CRM systems you've built