HR & Operations Coordinator

Job Summary
The HR & Operations Coordinator plays a vital, fast-paced, and multi-disciplinary role in our central team. This role is the heartbeat of our daily operations, split between two critical areas: finding the best talent and masterfully coordinating our care schedules.

You will be responsible for the entire candidate journey—from advertising and screening to interviewing and onboarding—while simultaneously managing and optimizing our care rotas.

This is a highly demanding, fast-paced role that requires a dedicated, resilient, and critical thinker. You must be exceptionally organized, confident on the phone, and possess the ability to negotiate and balance varying interests (matching client needs with carer availability) without breaking a sweat.

Essential Functions
1. Care Coordination & Dynamic Scheduling
Rota Creation & Management: Designing, building, and maintaining weekly and monthly rotas for our care teams using our scheduling software.

Dynamic Shift Coverage: Proactively managing unexpected staff absences, sickness, or emergency changes. You will need to logically move staff from one part of the rota to another seamlessly, ensuring service delivery is never compromised.

Rota Ownership: Taking absolute accountability for the schedule. You are someone who refuses to "abandon ship" or log off leaving a critical shift uncovered without a resolved plan.

Conflict & Interest Management: Balancing the preferences and contracted hours of our carers with the precise needs of our service users, resolving scheduling conflicts with diplomacy and firmness.

2. Recruitment & HR
Talent Attraction: Writing and posting engaging job adverts across various online platforms and managing applicant pools.

Screening & Interviewing: Conducting efficient, warm, and thorough phone and video screenings to filter for high-quality, compassionate carers.

Onboarding & Compliance: Guiding successful candidates through the onboarding pipeline, coordinating training, and ensuring they are fully prepared for their first shadow shift.

3. Compliance & Administration
Audit Readiness: Managing and auditing personnel files to ensure 100% compliance.

Due Diligence: Conducting and chasing reference checks, Right to Work documentation, and DBS (criminal record) checks with urgency.

Communication Hub: Acting as a primary, highly professional point of contact for carers regarding their schedules, queries, and basic HR needs.

Knowledge, Skills, and Abilities
A "Systems & Puzzle" Thinker: You can look at a complex, changing schedule and logically understand how moving Carer A to Shift B affects the rest of the week. You spot process improvements naturally.

A strong work ethic with a "finish the job" attitude. You take pride in delivering seamless care and do not leave tasks half-done.

Exceptional Phone Confidence: You are highly articulate, persuasive, and comfortable making frequent phone calls to negotiate shifts, deliver feedback, or interview candidates.

Resilience & Stress Tolerance: You thrive in a high-pressure, fast-paced environment where priorities can change in an instant.

Advanced Computer Skills: Proficient in Microsoft Office 365 (particularly Excel for data tracking, Word, and) and quick to learn scheduling/rostering software.

Outstanding Communication: Fluent, professional written and spoken English. You can de-escalate tense situations and align different personalities toward a common goal.

Minimum Qualifications
Bachelor’s Degree or equivalent experience.

At least 1–2 years of experience in recruitment, human resources, or care coordination/scheduling (experience in the UK health and social care sector is highly preferred).

Proven experience working in a fast-paced environment handling complex administrative workflows.

How to Apply
As part of your application, please send a short video of up to two minutes introducing yourself, outlining your experience with dynamic scheduling or coordination, and explaining why you want to work in the care sector to: ----------