eCommerce Operations Assistant

eCommerce Operations Assistant Wanted.

We are in need of a skilled eCommerce Operations Assistant who is highly organized, execution-focused, and systems-minded — someone who can serve as a dependable right hand to our eCommerce Project Manager and keep our fulfillment operations running smoothly.

This person will support our eCommerce Project Manager directly across order fulfillment, Shopify operations, inventory management, promotions support, and ongoing workflow systems.

Someone who can successfully complete all of the following responsibilities without the Project Manager having to follow up (to see if they were done correctly or done at all) or step in and do them themselves.

The eCommerce Operations Assistant Will:
1. Check and triage the Project Manager’s inbox, flagging what needs response, action, or review
2. Draft email responses for the Project Manager’s review
3. Monitor Shopify orders and order holds in ShipHero, flagging any issues
4. Maintain and update Asana tasks and projects
5. Organize Google Drive files and folders
6. Surface items that require the Project Manager’s attention, decision, or approval
7. Prepare weekly meeting agendas, attend weekly planning meetings, take notes, and track action items with deadlines
8. Pull and input KPI data into reporting sheets monthly
9. Build discounts in Shopify and assist with promotions execution
10. Update product pages and draft new product listings in Shopify
11. Input purchase orders into ShipHero and maintain the inventory planning sheet
12. Maintain and update SOPs as workflows evolve
13. Use AI tools to improve systems, streamline processes, and build automation ideas

About the Role:
This is a fully remote part-time position requiring 20–25 hours per week to start, with the option to increase to full-time (35–40 hours).

Pay is $6–$7/hour depending on experience. There will be a two-month trial period on a graduated pay scale: you will start at $4.50–$5/hour and receive an additional $0.50/hour increase each month until reaching full pay once you successfully complete your probationary period. After a 6-month performance review, we will determine an increase in pay to $7–$8/hour.

Working hours are 10am–2pm EST. Must be available for the Weekly Planning Meeting on Mondays at 3pm ET (approximately 1 hour). You will have PTO for national and special Philippine holidays, plus 10 days/year of PTO if the role becomes full-time.

Are You the Right Fit?

Ask yourself:

Are you exceptionally organized and able to manage multiple moving parts at once?
Are you strong at follow-through and not satisfied with tasks sitting unfinished?
Are you comfortable with recurring systems and routines, including checklists, SOPs, and repeatable workflows?
Do you thrive in spreadsheet-heavy environments and enjoy working with data and KPIs?
Are you experienced inside an eCommerce business (not just customer support)?
Are you confident using Shopify at an execution level?
Are you comfortable using AI tools like ChatGPT to improve workflows and efficiency?

If so, please read through the entire job announcement before applying.

About ---------- :
Quell Shop is a skincare and supplements brand built around a root-cause approach to chronic skin conditions. We are a small, focused team operating a growing eCommerce business and fulfillment operation. This role is an integral part of keeping our day-to-day operations running accurately and efficiently.

Our Tech Stack:
Since you will need to work efficiently on assigned tasks with little assistance, ideally you will have working knowledge of products in our tech stack. If not, we will provide training. However, you MUST be willing to use Google and YouTube to learn the software required for your job.

GSuite products (especially Google Sheets — strong proficiency is non-negotiable)
Shopify (execution level required)
ShipHero
Asana
Klaviyo
Kajabi
Canva
Gorgias (limited/backup)
Voxer
ChatGPT / AI tools (required competency)

Of the qualified applicants, we will prioritize those with more familiarity with our tech stack.

Requirements:
Strong Google Sheets proficiency (non-negotiable)
Prior experience working inside an eCommerce business (beyond customer support)
Experience with Shopify at an execution level
Comfortable with structured workflows and SOPs
Strong written and verbal English communication skills (C1 on the CEFR framework)
Comfortable using AI tools (ChatGPT, etc.)
Able to work efficiently with little supervision (we will provide initial training)
Detail-oriented, highly organized, and proactive
Tech-savvy and a resourceful self-learner

How to Apply:
If your interest is piqued, please reply to this job post and do the following:

1. Include only your favorite ice cream flavor and the name of our shop in the subject line.
2. Tell us which software in our tech stack you already know how to use and your approximate proficiency on a scale of 1–10.
3. Do not send a resume.
4. Tell us whether or not you already have a day job.
5. Let us know how many hours you are available to work each week (e.g., 20, 25, 30).
6. Share a brief example of a time you maintained or improved a workflow or system in a previous role.

Your application will be disqualified if you email us directly or do not follow the instructions above.

Please only apply if you are super detail-oriented and beyond organized. You must have at least 2 years of work experience in an eCommerce operations or admin role for an online business.

We are looking to bring you on board and want you to be a part of our dynamic, small but growing team. We’re looking for you to grow with us!

We will consider applicants who successfully fulfill all criteria above.

Thank you for taking the time to apply.