Client Delivery & Operations Coordinator

HR for Health Leaders is an Australian HR consultancy helping allied health business owners confidently hire and manage employees.

As our Client Delivery & Operations Coordinator, you’ll help ensure client projects, enquiries, deadlines and internal systems are managed smoothly.

We have a small team of 3 part time consultants and a key focus is maintaining clear workload visibility, monitoring project progress and identifying potential delays, capacity concerns or service delivery issues early.

The job responsibilities include:
• Manage Asana by converting quotes into projects, adding correspondence, monitoring project deadlines, workload and delivery risks
• Update client files after sales calls, prepare draft quote emails and quotes
• Utilise GHL to manage the client inbox, client files and pipeline
• Follow up warm leads and outstanding quotes
• Prepare weekly project reports and monthly time-versus-quote reports
• Assist with invoicing, accounts payable and Xero reconciliation
• Optimise client onboarding, workflows and automations
• Format documents, update resources and complete routine HR administration
• Create work instructions and improve internal processes
• Use ChatGPT, Claude and other tools to support reporting and administration

This is a permanent position working Monday to Friday during Australian business hours. Willing to discuss hours with successful candidate, we envisage 25-40 per week depending on scope and availability.

You must have:
• Experience in operations, project coordination, executive assistance, customer success or a similar role
• Experience working with professional services, consulting, BPO or similar
• Experience in remote working supporting an Australian or international business
• Strong written and spoken English
• Experience using project management systems such as Asana and CRM systems such as Go High Level (or similar)
• Excellent organisation, attention to detail and follow-through
• Confidence learning new systems and improving processes
• Tech savvy and able to use AI tools to optimise processes
• Experience with HR administration will be highly regarded.

You will need a reliable computer, fast internet and a suitable home working environment.

Training will be provided, with a paid 30-day probationary period.

Hourly rates will depend on experience and may increase over time with strong performance and increased responsibility.

To apply, please submit your resume and complete the application form below.
----------