Client Care Assistant

We believe every conversation has the power to build trust, create lasting relationships, and make someone's real estate journey exceptional. We are looking for a friendly, confident, highly organized, and dependable Client Care Assistant who genuinely enjoys talking with people and delivering outstanding customer service.

This position is ideal for someone who thrives on the phone, loves helping clients, enjoys building relationships, and can keep multiple tasks organized in a fast paced environment. Just as importantly, we're looking for someone our team can count on every day. Reliability, professionalism, and consistency are essential, as you will serve as one of the primary points of contact for our clients and help ensure every interaction reflects the high standard of service our brand is known for.

Schedule: Wednesday through Sunday, 9:00 AM to 5:30 PM CST with a 30 minute lunch.

Responsibilities

* Answer incoming phone calls with professionalism, warmth, and confidence.
* Make outbound calls to clients, prospective clients, vendors, and agents to provide updates, coordinate appointments, answer questions, and ensure an exceptional client experience.
* Build genuine relationships with clients through outstanding communication and thoughtful follow up.
* Respond promptly to phone calls, texts, and emails while maintaining a high level of professionalism.
* Schedule appointments, coordinate calendars, and assist with client communications throughout the buying and selling process.
* Serve as the primary coordinator for our VIP Client Program and client appreciation events.
* Help ensure every client feels informed, valued, and cared for from their first conversation through closing and beyond.
* Assist with listings, showings, lockbox coordination, and transaction support.
* Complete administrative, research, and data entry tasks with exceptional accuracy.
* Support agents and staff with day to day office operations.
* Maintain organized systems and follow established processes with consistency.
* Take ownership of responsibilities and follow through until every task is completed.
*Assist with other tasks as needed.

We're Looking For Someone Who Is

* Speaks fluent English with excellent verbal communication skills and a clear, professional speaking voice without a strong accent.
* Comfortable spending a significant portion of the day speaking with clients on the phone.
* Friendly, positive, personable, and naturally enjoys helping people.
* Exceptionally reliable, punctual, and committed to showing up prepared every day.
* Someone who follows through on commitments without needing constant reminders.
* Highly organized with exceptional attention to detail.
* Able to multitask while maintaining accuracy and professionalism.
* A proactive problem solver who takes initiative.
* Comfortable using Google Workspace and learning new technology.
* Adaptable, dependable, and able to work independently while meeting deadlines.
* A true team player who contributes to a positive office culture and can be trusted with important client interactions.

Why Join Helen Oliveri Real Estate?

Helen Oliveri Real Estate is one of the area's leading independent real estate brokerages, known for delivering exceptional client experiences and innovative marketing. When you join our team, you become part of a collaborative, supportive environment where your work directly impacts the lives of our clients.

We're looking for someone who takes pride in being dependable, values doing things the right way, and understands that exceptional service begins with consistency. If you enjoy connecting with people, thrive on building relationships, love talking on the phone, and want to be part of a high performing team that values professionalism, accountability, and client care, we'd love to meet you.

**Please Note: The wage is clearly listed. Please do not apply if it does not align with your expectations. **

When applying, please send us an audio or video recording of you with the information below.

• Providing the phone greeting: Good morning. Thank you for choosing Helen Oliveri Real Estate. How may I help you?
• Give us a brief introduction of who you are and what interested you most in the position.
• Tell us if you were unsure how to complete a task in new software, what steps would you take?

We look forward to hearing from you and reviewing your submission.