Weekend Care Operations Oversight

The Weekend Care Operations Oversight role provides structured, limited support on Saturdays and Sundays to ensure continuity of care, timely handling of urgent issues, and proper follow-up on outstanding items from the prior day.

This is a part-time, on-call role designed to support operations alongside automated systems (Phoebe, HelloSells, WellSky). Scheduling, call-outs, and inbound communication are primarily handled by these systems.

The role focuses on:

Reviewing system activity

Handling urgent escalations

Closing open loops from prior days

Ensuring readiness for the next day

This role requires a high level of comfort with technology. The individual will actively manage and monitor Phoebe (AI scheduling system), interpret system alerts, and take action when human intervention is required.

Schedule & Time Commitment

This role operates in three structured blocks per day:

Morning Block: Review overnight activity and urgent issues

Midday Block: Check active coverage and address escalations

Evening Block: Close the day and prepare for the next day

Total Time Commitment:
Approximately 4–6 hours per weekend day

Outside of these blocks, the role is not actively working, but may respond to true urgent escalations if necessary.



Core Responsibilities

1. Daily System Review

During each scheduled block, review:

Phoebe activity (shift coverage, call-outs, alerts)

HelloSells messages and tagged calls

Open issues from the prior day

Ensure all critical items are identified and addressed.



2. Escalation Management

Respond to urgent issues requiring human intervention, including:

Unfilled shifts after system attempts

Caregiver no-shows or late arrivals

Client concerns impacting active care

Same day or next day new client coverage

Take appropriate action and ensure timely communication.



3. Client Communication (Urgent Only)

Communicate with clients when care is impacted

Provide updates regarding:

Late caregivers

Call-outs

Coverage status



4. Close the Loop

Follow up on:

Issues from the previous day

Open items flagged by the weekday team

Ensure issues are resolved or clearly documented



5. End-of-Day Control

Confirm next-day readiness:

Coverage gaps

Known risks or concerns

Document and communicate to Executive Director any unresolved items for weekday follow-up

Qualifications

Experience in home care, scheduling, or operations support preferred

Tech-savvy with the ability to confidently use and manage systems such as Phoebe (AI scheduling), WellSky, and communication platforms

Strong communication and problem-solving skills

Highly organized and detail-oriented

Ability to prioritize and work independently

Calm and professional under pressure



Work Schedule

Remote | EST Hours

Saturday & Sunday:
10–12 hours total for the weekend

8:00am-10:00am
1:00am-3:00pm
7:00pm-9:00pm