Virtual Assistant Specializing in Support

We’re looking for our next Support Brain at eBassGuitar ????

This isn’t a “reply to tickets all day” kind of role.

At eBassGuitar, support sits right at the intersection of customers, systems, and how we run the business. We’re looking for someone who doesn’t just handle support — but thinks about how support should work better.

If you enjoy fixing things, questioning workflows, and quietly making systems smarter, keep reading (if you’re a musician that’s a bonus!)

What this role actually looks like
You’ll be the first line of communication for our customers — email, inboxes, and support requests.
But beyond answering questions, you’ll also:
Spot patterns in customer issues and proactively improve how we handle them


Use (or experiment with) AI tools to respond faster, organize data, or reduce repetitive work


Handle light admin and data-related tasks that support daily operations


Help document processes so things don’t live only in people’s heads


Suggest better tools, workflows, or automations — and help implement them


We care less about how fast you reply and more about how thoughtfully you work.

This role is for you if:
You have real experience in customer support (not just “I like helping people”)


You’re genuinely tech-savvy — you learn tools quickly and enjoy figuring things out


You’re curious about AI and already using it (or excited to)


You’re comfortable juggling support, admin tasks, and data without panicking


You don’t wait to be told what’s broken — you notice it and propose fixes



This role is not for you if:
You prefer rigid, step-by-step instructions for everything


You dislike change or learning new tools


You only want to respond to tickets and nothing else


You need constant supervision to move forward


We’re being upfront because this role requires ownership and thinking.

Why work with eBassGuitar?
Small, focused team — your work actually matters


You’ll have room to shape how support works, not just follow rules


We value clarity, initiative, and people who care about doing things well


Less noise, more meaningful impact

Our Team Works in UK Hours 9am- 5pm
This is a part time job that will eventually be a full time position.
We are offering 15,000-20,000 based on your experience & expertise.



How to apply
Don’t send us a generic cover letter.
Instead, tell us:
Your experience in customer support


A tool, automation, or AI workflow you’ve used (or want to try)


One thing you’ve improved in a previous role — big or small
Salary Expectations


Send your application to ----------
Include a (-) dash on your Full Name to be considered.