Virtual Assistant - Operations & Customer Service

Company: Rojek Home Services and Statewide Restoration Inc. (SRI) - Roofing & Restoration Services
Location: Remote (Chicago-based company, CDT timezone)
Hours: 11:00 AM – 7:00 PM, Monday–Friday (CDT)
Pay: $7/hr

About Us

Rojek Home Services is an established multi-inspector home inspection firm and Statewide Restoration Inc. is a growing roofing and restoration company serving Illinois. We specialize in storm damage, fire, flood, and water damage restoration. We're scaling our operations and need a reliable, detail-oriented VA to help manage our customer pipeline and contractor coordination.

The Role

You'll be our operations backbone. Your job is to:

Primary Responsibilities:

• Job Scheduling: Manage contractor schedules in JobNimbus (our project management system)
• Adjuster Coordination: Follow up with insurance adjusters, schedule meetings, keep them updated on progress
• Contractor Communication: Confirm appointments, send instructions, resolve scheduling conflicts
• Customer Updates: Call/email clients with project status, ETAs, completion updates
• Invoice & Payment Tracking: Monitor outstanding invoices, follow up on past-due payments
• Data Entry: Keep JobNimbus updated with real-time project status
• RHS Backup: Handle overflow customer service calls for our home inspection sister company (as needed)

Day-to-Day:

• 11 AM–12 PM: Daily briefing with operations manager, review JobNimbus priorities
• 12 PM–3 PM: Contractor scheduling, adjuster callbacks, client outreach
• 3–4 PM: Lunch break
• 4–7 PM: Continue SRI operations, prepare next-day priorities, troubleshoot issues

You'll be working with:

• JobNimbus (project management — we'll train)
• Spectora (inspection back office software — we'll train)
• Xactimate (Estimate writing for insurance claims)
• Google Workspace (email, docs, calendar)
• Phone calls (professional tone required)
• Contractors, adjusters, and homeowners

What We're Looking For

Must-Haves:

• Excellent English (clear, professional phone voice — this is non-negotiable)
• Customer service or scheduling background
• Reliable high-speed internet (no lag, no drops)
• Punctual & professional (we operate on strict timelines)
• Problem-solver mentality (things go wrong; you stay calm and fix it)
• Available Mon–Fri, 11 AM–7 PM CDT consistently

Pay Structure:

• $7/hr
• We reward reliability and quality — show us you're committed and we'll invest in you

Nice-to-Haves:

• Experience with project management software (JobNimbus, ---------- ( ---------- ), Asana, etc.)
• Experience with Spectora Inspection software
• Social Media content creation experience
• Prior contractor/construction coordination experience
• Experience with Xactimate or insurance claims
• Sales or upsell mindset

Honest Requirements:

• You must be comfortable making and taking phone calls
• You must be detail-oriented (mistakes cost us money/credibility)
• You must show up on time, every time
• You must escalate issues instead of ignoring them

Why This Role

• Growth potential: Built-in raise after 30 days for strong performance; room for bonuses and expanded responsibilities as we scale
• Skill-building: You'll learn construction/restoration operations, project management, contractor management, and insurance coordination
• Team: You'll work with smart, straight-forward people who value competence
• Stability: We're growing, not shrinking — your job is secure if you perform

How to Apply

Submit on OnlineJobs.ph (http://onlinejobs.ph/) with:

1. Your CV/resume
2. 2–3 references from past customer service or scheduling roles (with phone numbers)
3. A short video intro (1–2 min): Tell us:
• Why you want this role
• Your customer service experience
• Why you're reliable (examples count)
4. Answer: "What would you do if a contractor called in sick and we had a client appointment in 2 hours?"