???? VA Dispatch, Operations, Billing & Customer Management Manager

???? VA Dispatch, Operations, Billing & Customer Management Manager

Company: Glorious Transport LLC
Location: Remote (Philippines)
Schedule: Full-Time | US Eastern Time (Florida)
Compensation: $700–$900 USD/month + Bonuses (Based on Experience)

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About Us

Glorious Transport LLC is a fast-growing courier and transportation company serving commercial and aviation clients across the United States.

We are building a lean, high-efficiency operation where:

* The owner focuses on driving, company growth, and client acquisition
* The VA manages ALL backend operations

This role is critical.

You will be responsible for running the day-to-day operations of the business from dispatching to billing to customer communication.

This is NOT a basic VA job.
This is a true Operations Manager role.

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???? Your Mission

To take full ownership of:

* Dispatching
* Operations
* Customer communication
* Invoicing & billing
* System management

So the business runs smoothly without constant supervision.

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What You’ll Do

???? Dispatch & Logistics

* Assign and dispatch jobs efficiently
* Track deliveries in real-time
* Ensure on-time performance
* Handle urgent and time-sensitive deliveries
* Communicate with drivers regarding updates through Slack

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???? Communication & Customer Management

* Manage calls & messages using OpenPhone (QUO system)
* Provide real-time updates to customers
* Handle issues professionally and quickly
* Maintain strong client relationships

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???? Dispatch Software Management

* Operate and manage Shipday for dispatching and tracking
* Ensure all jobs are properly entered and updated
* Monitor delivery statuses and driver performance

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???? CRM & Business Operations

* Manage leads and customers inside HubSpot
* Update deal stages and customer records
* Assist with follow-ups and pipeline tracking

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???? Invoicing & Billing (VERY IMPORTANT)

* Create and send invoices to customers
* Track payments and follow up on unpaid invoices
* Maintain accurate billing records
* Calculate and track driver payouts
* Ensure financial accuracy in all transactions

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???? Data & System Management

* Use Google Workspace for daily operations
* Manage spreadsheets, reports, and communication
* Organize operational systems using Airtable
* Maintain clean and accurate data across all platforms

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?? Operations Management

* Create and improve SOPs
* Monitor KPIs and performance metrics
* Identify inefficiencies and fix them
* Ensure the business runs smoothly daily

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Required Qualifications

Must Have

? Proven dispatching or logistics experience
? Strong English communication (written & spoken)
? Experience handling customers professionally
? Strong attention to detail (billing accuracy is critical)
? Ability to multitask under pressure
? Highly organized and proactive
? Reliable internet + quiet workspace
? Ability to work independently without constant supervision

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Software Experience Required (or willingness to learn fast)

* OpenPhone
* Shipday
* HubSpot
* Google Workspace
* Airtable
* Slack

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Preferred Qualifications

? Courier / Transportation Industry Experience
? Dispatching multiple drivers
? Operations Management background
? Invoicing & bookkeeping experience
? CRM management experience
? Experience working US time zones

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Key Performance Indicators (KPIs)

* On-Time Delivery Rate
* Dispatch Accuracy
* Customer Satisfaction
* Response Time
* Billing Accuracy (VERY IMPORTANT)
* Payment Collection Speed
* Operational Efficiency

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What Success Looks Like

Within 60–90 days:

* Dispatch runs smoothly without supervision
* Customers receive fast and professional responses
* All invoices are sent on time and tracked
* Drivers are organized and paid correctly
* Systems are clean, organized, and efficient
* The owner can focus ONLY on driving & growing the business

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Compensation & Growth

Starting Pay:
$700–$900 USD/month (based on experience)

Bonuses for:

* Perfect billing accuracy
* Fast response times
* Customer satisfaction
* Business growth support

Growth Path:

* Senior Operations Manager
* Director of Operations

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How To Apply

?? IMPORTANT: We only review applicants who follow instructions.

Start your application with:

“I Run Operations Like a Pro”

Then answer:

1. Describe your dispatching/logistics experience
2. Have you handled invoicing and billing before? Explain
3. What software have you used (dispatch, CRM, billing)?
4. How do you handle stressful situations or urgent deliveries?
5. Why should we trust you to run operations?
6. Expected monthly salary
7. Internet speed (screenshot required)
8. Availability (hours in EST)

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Final Note

This is a high-responsibility role.

You will be the person making sure the company runs every day.

If you are reliable, detail-oriented, and want long-term growth, this is a strong opportunity to grow with a U.S.-based transportation company.