Technical Virtual Assistant - with 3D Printing Knowledge and Quoting/Invoicing

MUST BE OKAY WITH MONTHLY PAYMENT!!!

We are seeking a highly motivated and detail-oriented Virtual Assistant (VA) to support our growing business. This dynamic role offers significant growth opportunities, transitioning from administrative and quoting responsibilities to client management and technical support. We need someone intelligent, proactive, and capable of managing multiple priorities independently.

Must-Have Skills and Qualifications:
Intelligence and Initiative:
Ability to understand processes and fit seamlessly into the team without constant supervision.
Strong problem-solving skills and the ability to prioritize tasks effectively.
Technical Aptitude:
Ideally, an interest or background in technical fields such as 3D printing.
Communication:
Excellent written and spoken English skills for clear and professional communication.
Organizational Skills:
Attention to detail, note-taking, and the ability to follow up and manage tasks independently.

Key Responsibilities:

Email Management:
Clear and manage emails for Tim, providing 1st-level customer support.
Respond to customer queries, including stock availability, quotes, and simple technical questions (e.g., compatibility checks).
Direct more complex issues to appropriate team members.

Quoting and Customer Support:
Create and compile quotes, escalate for approval, and ensure prompt communication with customers.
Manage customer follow-ups and task completion notes to maintain a high level of service.

Product Setup and Website Management:
Follow the process for setting up products on the website, using light HTML as needed.
Conduct competitor research to position product pricing competitively.
Gather and format information for product descriptions.

Future Responsibilities:
Take ownership of full quoting without manager approval.
Handle more technical responsibilities, including 1st/2nd level support.
Manage client relationships independently.

A Typical Day:
Morning:
Clear email inbox and provide 1st-level support, escalating complex cases as needed.
Throughout the Day:
Create customer quotes and escalate them for approval.
Set up new products, including researching competitors and preparing product descriptions.
Manage customer follow-ups and ongoing tasks.

What geographic timezone will the VA be working in?
(GMT+12:00) (NZST): Auckland, Wellington.
20 hours/week
Monday-Friday

If you have experience with similar tasks and are interested in this opportunity, please send your resume, and a 1-minute voice introduction to mary@tawk.to