Customer Support and Office Admin Assistant - HVAC

**APPLICANTS WITH PREVIOUS EXPERIENCE IN CUSTOMER SERVICE AND ADMINISTRATIVE SUPPORT ROLES WITHIN THE HVAC INDUSTRY WILL BE GIVEN PRIORITY.**


The company empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. We're revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Our unique model allows skilled office
managers to support multiple businesses efficiently, maximizing their impact in the industry.

About the Position:
We're seeking a detail-oriented Customer Service and Office Management Assistant to provide remote support to both our customers (HVAC business owners) and our U.S.-based HVAC office managers.

The ideal candidate will answer phone calls for the HVAC business owners, resolve customer issues, and assist with job scheduling. Additionally, they will help process administrative tasks and manage documentation for small HVAC businesses across the United States, allowing our HVAC office managers to focus on higher-level strategic support.

Responsibilities:
• Answer phone calls on behalf of our customers (HVAC business owners), troubleshoot customer challenges, and help with job scheduling
• Assist office managers with administrative tasks and documentation
• Maintain accurate records and follow established procedures
• Coordinate with U.S.-based office managers to ensure smooth workflow

Requirements:
• Excellent English communication skills: verbal, written, and reading is a MUST
• Previous work experience in customer service and administrative support roles is a MUST
• Previous work experience in the HVAC industry is an ADVANTAGE
• Have strong organizational skills and attention to detail
• Be tech-savvy and quick to learn new software platforms
• Ability to work independently and manage multiple priorities while meeting deadlines and maintaining accuracy
• Enjoy both customer service and administrative work and helping business grow

Work Schedule
• This is a full-time position in a work-from-home setup. You will be working 8 hours a day, 5 days a week, following the US Time zone.

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "HVAC" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***