Short Term Rental Virtual Assist

ABOUT US

Short Term Retreats is a growing short-term rental arbitrage business operating properties in Austin TX and Dania Beach FL, with active expansion underway. We are a systems-driven, hospitality-first operation focused on delivering exceptional guest experiences across every stay.

Our owner operates at a high executive level and needs a sharp, proactive virtual assistant who can take ownership of day-to-day operations — someone who treats this business like their own and doesn’t need to be micromanaged.

This role exists because growth requires delegation. You will be the operational backbone that keeps guests happy, properties running smoothly, and the owner free to focus on strategy, expansion, and revenue growth.

CORE RESPONSIBILITIES

GUEST COMMUNICATION & EXPERIENCE

• Monitor guest messages daily across Airbnb and Hospitable PMS; flag anything requiring owner input
• Respond to pre-booking inquiries, check-in questions, and mid-stay requests promptly and warmly
• Send personalized check-in messages, mid-stay check-ins, and checkout reminders on schedule
• Proactively follow up after checkout to encourage 5-star reviews; track review velocity weekly
• Handle guest concerns with empathy and urgency — escalate to owner only when truly necessary
• Maintain a guest communication log for recurring issues and feedback patterns

OPERATIONS & MAINTENANCE COORDINATION

• Submit maintenance and work order requests through property management portals when issues arise
• Coordinate with cleaners before and after each turnover; confirm completion and flag any issues
• Track open maintenance items to resolution; follow up with property staff or vendors as needed
• Monitor cleaning schedules and ensure no gaps between checkout and next check-in
• Assist in building and maintaining SOPs for turnover, restocking, and guest communication

LISTING & REVENUE SUPPORT

• Conduct daily 5-minute competitor pricing check using Airbnb wishlists for each property
• Flag pricing anomalies, calendar gaps, or orphan nights to the owner for review
• Monitor listing performance metrics (impressions, views, bookings) and report weekly
• Assist with listing updates — copy edits, photo reordering, amenity updates — as directed
• Track upcoming high-demand dates and local events; alert owner 6–8 weeks in advance

ADMINISTRATIVE & EXECUTIVE SUPPORT

• Send owner a morning summary each day: open guest threads, action items, upcoming check-ins/outs
• Track deadlines, licensing items, and follow-up tasks in a shared document or task tool
• Research vendors, services, and suppliers as requested (cleaners, handymen, photographers)
• Log expenses and transactions into the bookkeeping tracker when directed
• Assist with ad hoc research, outreach, and administrative tasks as the business evolves

WHO YOU ARE

You don’t need to be told twice. You ask smart questions upfront, then execute. You care about the guest experience as much as the operator does — and it shows in how you write and how you follow up.

• Excellent written English — warm, professional, clear
• Highly organized with strong follow-through
• Proactive — you surface problems before they escalate
• Calm under pressure; reliable and consistent
• Available during US business hours (flexibility a plus)
• Growth-oriented — you want to grow with the business
• Comfortable with Google Sheets and basic digital tools
• Experience with Airbnb, Hospitable, or similar platforms is a plus — not required; customer service or administrative background welcomed.

HOW TO APPLY

Please follow these steps exactly. Attention to detail here tells us everything we need to know.

1. Send your application to ---------- with subject line: “STR VA — [Your Name] — [Country]”
2. In the body, describe one specific situation where you resolved a difficult guest or customer issue. What happened, what you did, and what the outcome was.
3. List any STR platforms or property management tools you have experience with (Airbnb, Hospitable, PriceLabs, Turno, etc.)
4. Include your available hours in US Central Time and your expected monthly rate.
5. Attach or link your resume or a brief work history. Prior STR or hospitality experience is a strong plus — not required.