Short-Term Rental Operations Virtual Assistant | Maintenance, Cleaning, Claims, OTA Support & Team Coordination | 100+ P

We are looking for a reliable, resourceful, and detail-oriented Short-Term Rental Operations VA to support daily operations across a growing portfolio of 100+ properties.

This is a flexible role. The person may be assigned to different areas depending on the needs of the business, including maintenance coordination, cleaning coordination, claims, review disputes, OTA support, listing setup, property setup, task follow-ups, and team support.

This is not mainly a guest communications role, but strong STR guest communication experience is required because this person will help support the Guest Communications team when needed.

Responsibilities
Coordinate maintenance issues with vendors, cleaners, guests, and tea ---------- mbers
Track open tasks and follow up until they are fully resolved
Help monitor cleaning updates and property readiness
Review cleaner reports and flag issues that need attention
Support the Guest Communications team with escalations, follow-ups, and information gathering
Assist with Airbnb, VRBO, ---------- , and other OTA support cases
Help with claims, review disputes, listing updates, and property setup tasks
Keep notes, trackers, and task updates accurate and organized
Support the team and help manage follow-ups when needed

Requirements
2+ years of STR, hospitality, property management, or operations experience
Strong knowledge of guest communication, even though this is not primarily a GC role
Experience with maintenance, cleaning, vendor, or operations coordination
Excellent written English
Strong attention to detail and follow-through
Able to work during required operational hours
Resourceful, proactive, and able to follow instructions with little guidance
Flexible and willing to wear multiple hats

Preferred Experience
Airbnb, VRBO, ---------- , or similar OTAs
Hostaway, Guesty, Hospitable, OwnerRez, or similar PMS tools
Slack, ---------- , Asana, OpenPhone, Turno, Schlage, Ring, or Google Drive
Claims, review disputes, listing setup, cleaning coordination, or maintenance coordination

To Apply, Please Include
Years of STR or property management experience
Number of properties supported
Tools and PMS used
Availability and operational hours you can work
Experience with maintenance, cleaning, and operations coordination
Experience with guest communication or supporting a GC team
One example of an operations or maintenance issue you helped resolve

Applications that do not follow these instructions will not be considered.