Rockstar Operations Admin

The Role
We're hiring an Operations Administrator who will be the connective tissue of our business — keeping day-to-day operations running smoothly while directly supporting the CEO on executive and administrative matters.
This is a high-trust, high-visibility role for someone who thrives in a fast-moving environment, takes ownership
without being asked, and genuinely cares about the details.

You'll report to the Operations Manager and work hand-in-hand with the CEO on priority projects,
communications, and business-critical tasks. The right person is organized, proactive, and equally
comfortable managing a calendar.

What You'll Do
Administrative & Executive Support
• Provide day-to-day virtual administrative support to the Operations Manager and CEO
• Manage scheduling, calendar coordination, and follow-ups across internal and external stakeholders
• Handle time-sensitive or urgent operational matters with sound judgment and discretion
• Draft, organize, and manage executive communications, including calls, texts, and emails
• Support the CEO on special projects, research tasks, and priority initiatives

Customer Operations & Experience
• Serve as backup coverage for inbound customer calls, texts, and emails when the Sales VA is unavailable — ensuring no inquiry goes unanswered.
• Manage lead intake, initial qualification, and handoff to the sales process
• Coordinate scheduling and logistics for field service appointments
• Send follow-up communications, satisfaction surveys, and outreach campaigns
• Support online reputation management, including review monitoring and response coordination

Finance & Operations Support
• Process and manage invoicing and basic bookkeeping tasks in QuickBooks
• Coordinate operational workflows and help improve internal tools and processes
• Assist with logistics coordination between field teams, scheduling, and customers

What We're Looking For
Required Skills & Experience
• Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Calendar)
• Hands-on experience with Canva for content creation and design
• Working knowledge of QuickBooks for invoicing and basic financial tasks
• Strong scheduling and coordination skills with a track record of keeping things on time
• Experience managing social media accounts for a business or brand
• Excellent written and verbal communication skills
• Ability to prioritize competing tasks and stay composed under pressure

Who You Are
• Proactive — you identify what needs to be done and do it without waiting to be asked
• Detail-oriented — you catch the things others miss and take pride in accuracy
• Trustworthy — you handle sensitive information with professionalism and discretion
• Adaptable — you're comfortable shifting priorities as business needs evolve
• A strong communicator — you're clear, warm, and professional with customers and colleagues alike
• Team-first — you support the people around you and celebrate shared wins

What We Offer
A close-knit, values-driven team that genuinely supports one another
• Direct visibility and access to leadership — your work will be seen and recognized
• The opportunity to shape how we operate as we grow
• Flexible, remote-friendly working arrangement
• A role where your contributions make a real, immediate difference

If this sounds like you, we'd love to hear from you.

To help us get to know you better, please complete and submit the following before your next interview:


1. Internet Speed Test
Run a speed test at ---------- or speedtest.net and send us a screenshot of your results.
2. PC Specifications
Please share your computer's basic specs — processor, RAM, operating system, and any relevant details about your setup.
3. Intro Video (2–3 minutes)
Record a short video introducing yourself. Use these three questions as your guide:

Tell us a little about yourself — your background and how you got to where you are today.
What experience do you have in operations, coordination, or administrative work, and what does that experience look like day-to-day?
Why are you interested in this role at Bee Man Dan, and what excites you about joining a small, service-based business?
What's your expected rate?