Remote Virtual Assistant (VA) Operations Coordinator

Plumbing Bros National Assist - Australia

About Us:
Plumbing Bros is Australia's premier plumbing company. As the fastest-growing trade business in the country, we are poised for remarkable expansion, making this the perfect time for you to join our team of skilled professionals. Our firm commitment to reliability, professionalism, and the delivery of great quality workmanship shapes our identity. We're not just tradespeople; we are customer service superstars who take each job seriously, ensuring that our customers receive the experience they deserve. We are changing the perception of plumbing, and our customer-centric approach has set new industry standards for 5-star service and customer satisfaction. We believe in recognising and rewarding hard work, and our core values drive our continuous growth.
Plumbing Bros National Assist is based in Perth and is looking for a new teaUpgrade to see actual infomber to work remotely from the Philippines.

About the Role:
Plumbing Bros National Assist operates Australia-wide, and we are looking for a Remote Virtual Assistant (VA) Operations Coordinator to work full-time from the Philippines. This role is critical to ensuring operational efficiency and accuracy within our job management processes. You will work closely with our internal operations team to finalise job details, prepare invoices, manage data entry, and maintain high organisational standards.
This is a behind-the-scenes role with no direct customer interaction but requires daily collaboration with internal teams. You will be expected to work with job management software, AI tools, and semi-automated processes to support seamless operations.
The role offers a work schedule from 6:00 AM to 3:00 PM PHT, Monday to Friday, with a 1-hour lunch break.

Key Responsibilities:
Job Finalisation: Ensure jobs are completed accurately in the job management system, including verifying time, materials, descriptions, compliance documentation, and subcontractor costs.
Invoice Preparation: Generate invoices from finalised jobs, ensuring pricing accuracy and completeness before local team review.
Profit Margin Alerts: Identify and flag jobs falling below the pre-determined profit margin.
Supplier Invoice Imports: Accurately upload supplier invoices into the system and allocate costs to corresponding jobs.
Timesheet Review: Review and edit timesheets, cross-referencing GPS locations for verification.
Job Creation: Enter new jobs into the system, including customer details and relevant job data.


Email Management: Organise and respond to emails in line with company policies, maintaining high organisation standards.

About You:
Are you detail-oriented, tech-savvy, and highly organised?
Do you have experience in data entry, invoicing, or operational support?
Are you confident in using job management software and AI-driven processes?
Do you work well independently while collaborating with internal teams?
If so, you might be the perfect fit for this role.

Mandatory Requirements:
*Industry Experience: Minimum 1-2 years of experience in an operational, administrative, or data-focused role.
*Software Knowledge: Experience with job management software, AI tools, or automation systems is beneficial but not mandatory. Experience with Ascora, Xero, SimPRO, or AroFlo is favourable.
*English Proficiency: Must have Australian-level English skills. Candidates must submit a 1-minute video or audio recording introducing themselves.

Work Setup:
*Must have a quiet and professional home workspace.
*Dual-monitor setup (2 screens required).
*Stable high-speed internet with a backup plan for outages.
*Good audio quality headset.
*Must submit photos and details of their IT setup and home office.

Salary & Benefits:
*Competitive salary.
*Work from home.
*Be part of a dynamic and supportive team.
*Opportunities for professional growth and development.


Application Process:
To apply, submit your resume and a brief cover letter highlighting your experience with job management software, invoicing, and operational support. Successful candidates will be contacted for an initial phone interview.

Your application must include:
Cover letter
*Resume
*1-minute video/audio recording introducing yourself and why this role interests you
*Photos & details of your IT setup and home office
*Photo of your internet speed test
Join Plumbing Bros National Assist and be part of a team that values professionalism, quality, and operational excellence!