Real Estate & Operations Virtual Assistant (Full Time, US Hours)

We are a growing USA-based real estate and home-services business operating in roofing, property management, and residential investment. We are looking for a highly reliable, English-fluent, detail-oriented Virtual Assistant to join our team long-term.

This role primarily supports roofing lead nurturing, acquisitions data analysis, and property management coordination.
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1. Roofing Lead Nurturing & Booking (50%)
• Call warm roofing leads to schedule inspections
• Follow scripts and handle basic objections
• Update CRM (GoHighLevel) with accurate call notes & dispositions
• Send reminders, follow-up messages, and appointment confirmations
• Light business development: call roofing contractors to pitch buying our leads (training provided)
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2. Real Estate Acquisitions / Flip Deal Data (30%)
• Pull comps from Zillow, Redfin, Realtor
• Compile property data into Google Sheets
• Run ARV + repair cost formulas using our templates
• Research neighborhoods, rent comps, valuation drivers
• Help qualify incoming property opportunities for flip/BRRRR potential
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3. Property Management Coordination (20%)
• Call tenants for rent reminders, notices, or basic troubleshooting
• Coordinate with vendors (plumbers, HVAC, roofers, handymen)
• Obtain and compare repair quotes
• Explain simple maintenance situations to tenants
• Maintain organized logs of maintenance, invoices, quotes, and statuses
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? MUST-HAVE HARD SKILLS
• Excellent written & spoken English
• Strong phone communication & caller confidence
• Cold-calling or customer service experience
• Experience using CRMs (GoHighLevel or similar)
• Intermediate to advanced Google Sheets (VLOOKUP, filters, formulas)
• Strong online research ability and ability to synthesize findings
• Able to work U.S. hours (full or partial overlap)
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? NICE-TO-HAVE HARD SKILLS
• Experience in roofing, construction, or home services
• Experience in real estate acquisitions or comp analysis
• Property management coordination experience
• Familiarity with ARV calculations or real estate spreadsheets
• Experience booking appointments or managing pipelines
• Experience with dialers, SMS tools, or AI-assisted calling systems
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? MUST-HAVE SOFT SKILLS
• Highly organized
• Detail-oriented
• Reliable and consistent
• Fast learner with strong ability to absorb training
• Comfortable working independently
• Able to follow structured processes and checklists
• Trustworthy & discreet with sensitive information
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? NICE-TO-HAVE SOFT SKILLS
• Positive, friendly phone demeanor
• Problem-solving mindset
• Strong note-taking habits
• Ability to anticipate next steps without being asked
• Comfortable working across multiple business verticals (roofing + PM + acquisitions)