Project Manager

We’re looking for a customer-focused, highly organized professional to manage production and fulfillment activities across multiple sites while ensuring SLA performance, operational accuracy, and an exceptional customer experience.

Key Responsibilities:
?Manage the full production and fulfillment lifecycle to ensure orders are completed accurately and within SLA
?Oversee MOD and POD orders across producing plants
?Escalate production or order issues promptly to maintain service levels
?Ensure accurate order entry through API or manual input, as needed
?Coordinate weekly invoicing based on client requirements
?Partner with cross-functional teams, including data prep, scheduling, print operations, mailing, and logistics
?Attend daily production meetings to monitor order status and output
?Direct daily order consolidation by plant location
?Monitor raw material inventory to support uninterrupted production
?Maintain accurate order tracking and job costing data
?Resolve order completion and delivery issues within SLA metrics
?Address customer inquiries and support customer reporting with accurate data

Qualifications:
?Strong project management skills with the ability to manage multiple priorities and deadlines
?Knowledge of printing, mailing, and logistics processes
?Strong communication, analytical, and problem-solving skills
?Ability to work cross-functionally in a fast-paced environment
?Proficiency with project management systems
?Experience with Monarch job cost system (preferred but not required)
?Proficiency in Microsoft Word, Outlook, and Excel preferred