Operations & Sales Manager

Business Development & Operations Coordinator
3LG Solutions Cleaning, LLC

Location: Pittsburgh, PA (Hybrid/Remote with Local Travel)
Employment Type: Full-Time or Part-Time
Compensation: Base Salary + Performance Bonuses + Commission Opportunities

About Us

At 3LG Solutions Cleaning, LLC, we believe that "We Don't Cut Corners, We CLEAN Them!" We provide exceptional residential and commercial cleaning services throughout the Pittsburgh area and pride ourselves on professionalism, reliability, and outstanding customer service.

We are looking for a highly motivated, organized, and sales-driven individual who can help grow our company while coordinating daily operations.

Position Summary

The Business Development & Operations Coordinator is responsible for generating new business, converting leads into paying customers, coordinating schedules with cleaning teams, maintaining client relationships, and expanding our commercial cleaning division.

This is the perfect opportunity for someone who enjoys sales, marketing, customer service, and operations while making a direct impact on the growth of a fast-growing company.

Primary Responsibilities
Business Development & Sales
Generate new residential and commercial cleaning leads
Prospect local businesses through phone calls, emails, networking.
Build relationships with property managers, office buildings, medical offices, gyms, schools, and retail businesses
Follow up on all incoming inquiries within 24 hours
Prepare and send cleaning proposals and quotes
Close new cleaning contracts
Develop referral partnerships and strategic alliances
Lead Generation & Marketing
Manage leads from Yelp, Google, Facebook, website inquiries, and referrals
Maintain CRM and customer database
Execute email marketing campaigns
Assist with social media marketing and online reputation management
Track conversion rates and marketing performance
Scheduling & Operations
Schedule residential and commercial cleaning appointments
Coordinate daily assignments with cleaning teams
Confirm appointments with customers
Handle schedule changes and emergency requests
Ensure cleaners have job details and supplies needed
Monitor job completion and customer satisfaction
Customer Service
Build long-term relationships with clients
Resolve customer concerns quickly and professionally
Conduct follow-up calls after services
Encourage online reviews and referrals
Maintain a 5-star customer experience
Get client testiomonials
Administrative Duties
Prepare invoices and track payments
Maintain client records
Generate weekly sales and operations reports
Update job status and company calendars
Assist ownership with business growth initiatives
Commercial Sales Responsibilities
Prospect new commercial accounts daily
Cold call local businesses
Visit office buildings and commercial properties
Attend networking events and chamber meetings
Develop recurring cleaning contracts
Maintain relationships with facility managers and business owners
Meet monthly sales goals
Qualifications
1+ years of sales, business development, customer service, or operations experience
Strong communication and interpersonal skills
Highly organized and detail-oriented
Self-motivated with the ability to work independently
Comfortable making outbound sales calls
Proficient with Google Workspace and Microsoft Office
Experience with CRM systems and scheduling software preferred
Reliable transportation
Preferred Experience
Cleaning industry experience
Commercial B2B sales
Property management relationships
Marketing or social media experience
Customer relationship management (CRM)
Proposal writing
Compensation
Competitive base salary
Performance bonuses
Flexible schedule
Growth opportunities into management
Opportunity to help build a rapidly growing company
Performance Expectations

Success in this role will be measured by:

New residential clients acquired
New commercial contracts signed
Revenue generated
Customer satisfaction ratings
Client retention
Response time to leads
Scheduling accuracy
Team coordination efficiency
Why Join 3LG Solutions Cleaning?
Growing local company with significant advancement opportunities
Flexible work environment
Performance-based bonuses and commissions
Opportunity to build a commercial division from the ground up
Supportive leadership and collaborative team culture
Make a meaningful impact on the company's success
To Apply

Submit your resume along with a brief cover letter explaining why you would be a great fit for 3LG Solutions Cleaning, LLC.

3LG Solutions Cleaning, LLC
"We Don't Cut Corners, We CLEAN Them!"