Operations, Research & Admin Assistant for Growing UK Business

We are looking for a reliable, organised and intelligent Operations, Research & Admin Assistant to support a growing UK business remotely.

This is a varied role for someone who is comfortable with admin, customer support, research, spreadsheets, online systems and process improvement. The work will mainly involve helping with day-to-day business tasks, keeping information organised, researching options, following up on open issues, and helping create better systems as the business grows.

This role would suit someone who is detail-focused, good at written English, confident using online tools, and able to think through problems rather than only follow instructions.

Main responsibilities

You may help with tasks such as:

- Responding to customer messages using clear guidance and templates
- Tracking open issues and making sure tasks are followed up
- Helping with returns, cancellations, refunds and replacement requests
- Updating spreadsheets, task lists and internal records
- Checking online systems and reporting anything that needs attention
- Researching products, suppliers, competitors, services or business options
- Comparing prices, features, reviews and other useful information
- Preparing clear summaries so decisions can be made more easily
- Creating simple process notes, checklists and SOPs
- Improving templates, saved replies and internal documents
- Helping organise files, information and business admin
- Supporting other business projects as needed

The role may involve work across more than one business area, so we are looking for someone adaptable who can learn different processes over time.

What we are looking for

The ideal person will be:

- Reliable and honest
- Highly organised
- Good at written English
- Careful with details
- Comfortable using spreadsheets
- Good at online research
- Able to follow processes accurately
- Able to ask sensible questions when unsure
- Good at summarising information clearly
- Comfortable with repetitive admin tasks
- Willing to learn new systems and business processes
- Able to work independently once trained
- Useful experience

Experience in any of the following would be helpful:

- Admin or operations support
- Customer service
- Ecommerce or online business support
- Research tasks
- Spreadsheet work
- Task management systems
- Creating SOPs or process documents
- Working remotely for a UK, US or Australian business

You do not need to know everything already. More important is that you are reliable, careful, organised and able to learn.

How to apply

Please apply with:

- A short summary of your relevant experience
- Examples of admin, research, customer support or spreadsheet work you have done
- Your expected monthly rate
- Your availability and preferred working hours
- The words “TANGO OPS ASSISTANT” at the start of your application so we know you read the full job post

Please do not send a generic application. We are looking for someone who can read carefully, communicate clearly and explain why they would be a good fit for this type of role.