Operations QA Coordinator-Remote

### CRM / Zoho Experience Preferred

We are looking for a reliable, detail-oriented, and process-driven professional to join our long-term remote operations team.

This role is ideal for someone who enjoys structured work, reviewing accuracy, supporting workflows, and helping maintain high operational standards across a growing business.

The position primarily focuses on quality assurance (QA), operational coordination, and workflow support. Experience using CRM systems such as Zoho CRM is preferred, as the role will also support CRM usage and team adoption during our transition to Zoho CRM.

This is a stable long-term remote position within a growing company.

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# Key Responsibilities

## Quality Assurance (QA)

* Review team tasks and case handling for accuracy and completeness
* Ensure internal processes and standards are followed correctly
* Identify missing information, inconsistencies, or process gaps
* Help maintain consistency and accountability across team operations

## Operations & Administrative Support

* Support managers with operational coordination and follow-up tasks
* Assist with KPI tracking, reporting, and workflow monitoring
* Help organize priorities and improve day-to-day operational efficiency
* Support ad hoc administrative and coordination tasks when required

## CRM & Team Coordination Support

* Support the team during migration from the current CRM system to Zoho CRM
* Help maintain organized and accurate CRM usage across the team
* Assist with CRM-related coordination, user support, and process follow-up
* Support onboarding and guidance for day-to-day CRM usage

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# What We Are Looking For

* Experience using CRM systems such as Zoho CRM preferred
* Strong attention to detail and accuracy
* Organized, responsible, and process-oriented mindset
* Good written and spoken English communication skills
* Able to work independently in a remote environment
* Comfortable reviewing work and following structured processes
* Stable work history and strong sense of accountability preferred

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# Preferred Backgrounds

Candidates with experience in the following areas may be especially suitable:

* Operations coordination
* QA / quality checking
* CRM administration
* Compliance or documentation review
* Back-office support
* Team workflow coordination

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# What We Offer

* Stable long-term remote position
* 13th month pay
* 19 days paid leave
* Supportive and structured team environment
* Opportunity for long-term growth within the company

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# How to Apply

Please send your CV as an attachment to:

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(Kindly do not send application links.)

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# Screening Questions

1. Describe your experience using CRM systems such as Zoho CRM. What were your main responsibilities?

2. When reviewing team work or customer cases, what details do you usually check for accuracy and completeness?

3. Describe a situation where you identified a mistake or process issue within a team. What did you do?

4. How do you manage your priorities when handling both routine responsibilities and urgent requests from management?

5. Why are you interested in a long-term remote operations role?