Operations & Project Manager for Australian Outbound Sales Agency

We're looking for an operations and project management rockstar that loves creating systems, checklists and making sure the team is getting stuff done.

Location: Remote (AU business hours)
Hours: Starting 20+/week, growing to full-time
Vibe: Organised chaos meets serious growth

**HERE'S THE DEAL**
We help consulting firms stop relying on luck and referrals to grow their business. Instead, we build them proper outbound systems that actually work.

The thing is, we're growing faster than we expected (good problem to have), and our founder is drowning in the day-to-day operations. That's where you come in.

We need someone who can come in, look at our current setup, and think "I can make this so much better." Someone who gets energised by turning messy processes into smooth-running machines.

**WHAT YOU'LL ACTUALLY BE DOING**
The short version: You'd be the person who makes sure everything happens when it's supposed to happen, how it's supposed to happen.

The longer version:
You'll take over managing our client delivery process (we use ---------- , but honestly it's a bit of a mess right now). You'll wrangle our small but scrappy remote team - lead gen specialist, SDRs, VA, and designer - and make sure everyone knows what they're doing and when.

Think of yourself as the conductor of an orchestra. Everyone has their part to play, but you're making sure it all comes together as beautiful music instead of random noise.

**YOUR FIRST 90 DAYS (because we believe in clear expectations)**

Month 1: Figure out what's broken
- Dive into our ---------- setup and fix whatever's not working
- Start sitting in on client calls and taking notes
- Set up proper team check-ins (revolutionary, we know)
- Take over the daily Slack chaos management

Month 2: Start fixing things
- Own the entire project management process for client campaigns
- Upgrade our reporting from "bunch of Google Sheets" to something that actually makes sense
- Run tea ---------- etings that people don't dread attending
- Make sure tasks actually get passed between tea ---------- mbers instead of falling into the void

Month 3: Become indispensable
- Our founder should be able to focus on growth instead of asking "did that thing get done?"
- Clients should see their campaigns running like clockwork
- Everything that can be systematized, should be systematized
- Team should be hitting their targets without constant supervision

**HOW WE'LL KNOW YOU'RE CRUSHING IT**
- Things actually get done on time (90%+ completion rate)
- You send weekly reports without anyone having to ask
- 95%+ client retention rate
- Our founder gets 80% of their time back to focus on the big picture
- Team morale goes up because everyone knows what's expected
- We have actual documentation for how things work

Performance Bonus Structure:
- Hit your targets = up to 20% monthly performance bonus
- Revenue Impact: Direct contribution to client delivery quality that drives our 20% monthly growth target
- You send weekly reports without anyone having to ask, and we have actual documentation for how things work.

**THE KIND OF PERSON WE'RE LOOKING FOR**
**Must-haves:**
- You've spent 4+ years making things run smoothly (operations, project management, consulting - we're flexible on the exact title)
- You've managed remote teams before and know it's different from managing people in an office
- You're comfortable with ---------- , Slack, and Google Workspace (or can learn quickly)
- You can write SOPs that people actually follow, not just file away
- When you speak, people listen (but you're not a jerk about it)
- You understand B2B campaigns and client service
- You're okay getting your hands dirty while also coaching others
- You've worked in startups, agencies, high or fast-moving environments
- Experience with automation tools (Zapier, Make)
- Education in one of your country's top universities
- You have fancy certifications (Lean, Six Sigma, Scrum, Agile)

**Nice-to-haves:**
- You know your way around CRMs like HubSpot or tools like Instantly.ai
- Experience at major tech companies or consulting firms

**DO NOT APPLY IF:**
- You need everything to be perfect before you can start
- You prefer working alone over managing people
- You get overwhelmed when things change quickly

**WHAT'S IN IT FOR YOU**
Immediate stuff:
- Starting rate: Competitive hourly rate based on your experience and skills
- Performance bonuses: Up to 20% monthly + quarterly growth bonuses
- Full-time transition: 3-6 months based on business growth and performance
- Full-time opportunity: Significant salary increase + expanded responsibilities + bonus structure

CAREER GROWTH PATH
Year 1: Master operations, lead team of 5-8 people
Year 2: Head of Operations role, manage 10-15 people, help hire department heads
Year 3: Senior leadership track with significant responsibility and compensation growth

Bigger picture stuff:
- Work directly with New Zealand founder - learn high-level business strategy
- Be part of a company growing 20% month-over-month
- Build systems that become competitive advantages
- Real autonomy to implement your ideas
- Professional development budget and regular mentoring
- Stable, long-term opportunity with a profitable, growing business

Work setup:
- Fully remote with flexible hours (within AU business hour requirements)
- Modern tools and systems
- Regular team communication but not micromanaged
- Results-focused culture

**HOW TO APPLY**
This isn’t a spray-and-pray hiring approach. You’ll move through four filters - and if you make it through, we’ll know you’re the one.
- Answer the questions below.
- If you get through you'll complete a short Willo video round (to get a feel for your thinking and style)
- Join a 30-min strategy session via Zoom (to dive deeper into what working together would look like)

**THE REAL TALK**
This isn't a job where you'll be following someone else's playbook. We need you to write the playbook. If you're someone who likes clear instructions for everything, this probably isn't the right fit.

But if you're the type of person who looks at operational chaos and thinks "I can fix this," then we should definitely talk.

We're building something special here - a company that helps other companies grow in sustainable ways. Come help us get our own house in order so we can focus on what we do best.


APPLICATION QUESTIONS
- Can you commit to working a minimum of 20 hours per week during Australian business hours (AEST) and will you be able to scale up to full-time in the next 3-6months
- Briefly describe your experience in operations, project management, or delivery roles.
- Give a quick example of a time you improved a system?
- Which of these tools are you confident using? ---------- Slack Google Sheets Zapier CRM Airtable SOP tools (Notion / Docs / Loom etc.)
- Tell us briefly why this role and our culture appeal to you.

DO NOT USE AI TO WRITE THIS