Operations Manager for eCommerce Agency

We are a growing eCommerce agency working with multiple international clients, and we are looking for a sharp, highly organized, and high-energy Operations Manager who can also handle project management at a strong level.

This is a very important role inside the business.

You will be the person responsible for helping keep the agency organized, making sure tasks are clearly delegated, deadlines are met, communication is strong, and team output is high quality. This is not a passive role and not a basic admin role. We need someone who can think fast, move fast, lead properly, and keep the team aligned.

This role is best for someone who has real experience in operations, team management, project management, eCommerce, and client communication.

What You’ll Be Responsible For
Operations and Team Management

-Manage the day-to-day operations of the agency
-Oversee remote tea ---------- mbers and make sure everyone is aligned and productive
-Delegate tasks clearly and properly based on priority and skill level
-Follow up with tea ---------- mbers to make sure tasks are moving and deadlines are being met
-Spot bottlenecks, delays, and weak performance early and address them fast
-Help improve accountability, structure, and overall team discipline

Project Management

-Take client requests, meeting notes, Loom videos, and feedback and turn them into clear, actionable tasks
-Assign tasks inside ClickUp or other project management tools with proper context, deadlines, and priorities
-Make sure tasks are not just posted, but actually understood by the team
-Keep projects moving forward without needing constant follow-up from the owner
-Ensure urgent tasks are handled on time and important items do not get delayed

Quality Control and Delivery

-Review work before it goes back to the client
-Make sure deliverables are accurate, polished, and aligned with what the client asked for
-Catch mistakes, weak output, or missing details before submission
-Maintain strong internal quality control across all active client projects

Client Communication

-Help manage client communication in a professional, clear, and confident way
-Send updates, follow-ups, and replies on time
-Make sure clients feel taken care of, updated, and supported
-Understand the client’s priorities and communicate them clearly to the team

Systems and Process Improvement

-Improve internal workflows and agency systems
-Help build better SOPs, structure, and processes
-Suggest ways to make the business more efficient
-Identify areas where automation or better systems can save time and improve delivery

What We’re Looking For

-Proven experience as an Operations Manager, Project Manager, or similar leadership role
-Strong experience in eCommerce, websites, and digital marketing environments
-Excellent written and verbal English communication
-Strong leadership and delegation skills
-Very organized, detail-oriented, and proactive
-Able to work with urgency and manage multiple moving parts
-Strong problem-solving ability
-Comfortable managing remote teams
-Comfortable using tools like ClickUp, Slack, Google Workspace, Loom, and similar platforms
-Able to take ownership and reduce the owner’s workload, not add to it

Big Plus If You Have Experience With

-Shopify
-WordPress
-Klaviyo
-Customer support workflows
-Order processing
-Inventory updates
-Canva or basic design coordination
-CRM and automation tools
-Agency operations
-Managing multiple client accounts at once

Important for This Role

This is a full-time, high-focus role inside a small but growing agency.

Because this position is crucial to daily operations, we are looking for someone who can give this role their full attention and energy. You must not have other jobs or active side commitments that will affect your focus, availability, or performance here.

We need someone fully committed, dependable, responsive, and ready to take real ownership.

Who This Role Is For

This role is for someone who:

-likes structure
-can lead people properly
-knows how to manage pressure
-can keep projects organized
-communicates clearly
-has strong urgency
-takes pride in keeping the business running smoothly

This is not for someone who only wants to post tasks, wait for instructions, or do the bare minimum.

Position Details

-Full-time
-Long-term
-Remote
-High ownership role
-Growth opportunity for the right person

How to Apply

To show that you actually read this job post, include the word juice in your cover letter.

Please send:

-Your resume
-A short cover letter explaining your relevant experience
-Why you are a strong fit for this role
-The tools and platforms you have worked with
-Your previous experience managing teams, projects, or agency operations
-If you have strong operations and project management experience in an eCommerce or digital agency setting, we’d love to hear from you.