Operations Manager for an Ecomm Business

We’re looking for a reliable and detail-oriented Operations Manager to help keep Hiraya’s operations team organized, aligned, and accountable. You’ll coordinate across inventory, fulfillment, supply chain, and customer success — helping build systems, ensure compliance, and resolve issues before they escalate. If you thrive on structure, teamwork, and smooth execution, this role is for you.


Role Purpose
Ensure smooth day-to-day coordination and continuous improvement across Hiraya’s operational functions — Inventory Management, Fulfillment, Supply Chain, and Customer Success.
This role’s main purpose is to establish structure, align workflows, and enforce accountability and compliance so that operations run efficiently and consistently across teams.
The ideal candidate is a hands-on operations professional with leadership experience in a fast-paced environment, capable of managing multiple teams and building efficient systems as the business scales.

Scope of Work / Key Responsibilities:
1. Cross-Functional Coordination & Workflow Alignment
Serve as the main point of coordination across the 4 operational functions.
Ensure each function is aligned on priorities, timelines, and dependencies (e.g., stock readiness before promos, CS awareness of daily offers, fulfillment timelines).
Establish and refine workflows, checklists, and SOPs to improve efficiency and reduce repetitive issues.
Facilitate weekly Ops Huddles to review progress, resolve blockers, and align next steps.
Ensure follow-through on action items discussed in meetings.

2. Process Building & Systems Improvement
Document existing workflows and identify gaps or inefficiencies in how the ops functions work individually or together.
Partner with leads to develop clear, repeatable processes (e.g., receiving, order prep, returns, promo coordination).
Support implementation of tools and dashboards that improve monitoring and communication (e.g., PayRecon audits, scorecards).
Encourage adoption of organized documentation habits and version control for trackers and SOPs.

3. Operational Readiness & Execution Oversight
Monitor day-to-day operations and ensure readiness ahead of major promos or campaigns.
Track critical timelines and dependencies (e.g., packaging availability, manpower scheduling, stock movement).
Identify and resolve issues firsthand (e.g., courier delays, miscommunications, minor errors) before escalating to management.
Raise red flags early for risks that need leadership attention.
Support in post-mortem reviews after campaigns or incidents to document learnings and corrective actions.

4. Reporting Oversight & Admin Compliance
Ensure all ops leads submit accurate and complete weekly updates for company rundowns or management reports.
Review updates for consistency and clarity, supporting leads as needed.
Represent the Operations Team in company meetings that require cross-functional participation or decisions impacting ops.
Ensure that all ops staff comply with company rules, policies, and agreed ways of working (e.g., attendance, reporting formats, deadlines).
Provide gentle enforcement and reminders to maintain discipline and accountability.

5. Team Support & Culture Building
Foster a culture of organization, ownership, and problem-solving within the ops team.
Coach leads and team members on proactive communication and escalation etiquette.
Maintain calm and structure under pressure, modeling responsiveness and reliability.


Support the CEO in translating company priorities into clear ops actions and follow-through.

Qualifications
3–5 years of experience in operations, logistics, or supply chain management — ideally in retail, FMCG, or e-commerce environments.

Proven ability to lead small teams or cross-functional groups, ensuring clear communication, coordination, and accountability.

Experience in building or improving processes and systems (e.g., order flow, inventory tracking, fulfillment coordination, or vendor management).

Strong project management and problem-solving skills — can anticipate issues and drive timely solutions.

Excellent communication skills — can bridge warehouse, back-office, and management teams effectively.

Tech-savvy and comfortable using digital tools like Google Sheets, Drive, project trackers, and e-commerce platforms.

Highly organized, dependable, and calm under pressure; able to maintain structure amid multiple moving parts.

Demonstrated maturity and leadership presence — balances empathy with accountability.

Bachelor’s degree in Business, Operations Management, Industrial Engineering, or related field preferred (or equivalent practical experience).

Amenable to a hybrid work setup with regular onsite coordination (2–3x per week).

Compensation
?45,000–?65,000/month (Operations Manager)

Optional performance bonus tied to efficiency, process improvement, and compliance metrics

Reporting Line
Reports to: CEO (transition period)
Works closely with: Inventory Lead, Fulfillment Lead, Supply Chain Assistant, and Customer Success Lead

Work Arrangement
Hybrid: 3 days onsite and as needed (warehouse or office), remainder remote

Schedule: Monday–Friday; occasional weekend work during major campaigns