Operations Manager / Office Manager for Home Service Company

Garage Door Kingdom is a growing garage door and gate company in South Florida.

We are looking for a highly organized and proactive Operations Manager to help run the daily operations of our company.

This is not a basic Virtual Assistant position. We are looking for someone who can take ownership, solve problems, communicate with customers and technicians, and help build systems as the company grows.

Responsibilities:

• Answer inbound calls
• Schedule appointments
• Dispatch technicians
• Follow up on estimates and leads
• Handle customer service
• Manage emails and daily office tasks
• Coordinate with technicians and vendors
• Track jobs, payments, and customer information
• Help improve company processes and systems
• Assist with recruiting and team management when needed

Requirements:

• Experience working for a Home Service company is highly preferred (Garage Doors, HVAC, Plumbing, Electrical, Roofing, etc.)
• Strong organizational skills
• Excellent customer service skills
• Ability to multitask under pressure
• Problem-solving mindset
• Reliable internet and quiet workspace
• Available during Florida business hours

When applying, please answer:
1. Tell me about your experience in Home Service companies.
2. What CRM systems have you used?
3. What was your biggest responsibility in your previous role?
4. Why are you a good fit for this position?
5. What is your expected monthly salary?
6. Please send a short video introduction.

Video Introduction (Required)
Please record a 3-5 minute video and answer the following questions:

Scenario #1 – Customer & Technician Problem
A customer calls angry because their garage door stopped working one week after our technician completed a repair.
The customer is demanding a free service call and is threatening to leave a bad review.
The technician tells you that the problem is unrelated to the repair he performed.
How would you handle this situation?

Please explain:
What would you say to the customer?
What would you ask the technician?
What steps would you take before making a decision?

Scenario #2 – New Vendor / Construction Company Application

You are asked to register our company with a new construction company so we can receive bid invitations.
You receive an email requesting:
W9
Certificate of Insurance
Contractor License
Company Information Form
Vendor Registration Documents

Please explain:
How would you organize the process?
What information would you gather?
What would you do if some documents were missing?
How would you make sure the registration gets completed successfully?

Scenario #3 – Taking Ownership
Tell me about a time when you solved a problem without being told exactly what to do.
What was the situation?
What actions did you take?
What was the result?

Applications without a video introduction will not be considered