Operations Manager – Home Care

Operations Manager – Home Care

Location: Dallas, TX | Full-Time

Are you looking for a fast-paced leadership role where you can take ownership and grow with a company?

Do you thrive on solving problems, managing teams, and building systems that create real impact?

We are seeking a high-energy, process-driven leader to step in as Operations Manager at our fast-growing home care company. This is a hands-on role where you will be responsible for scheduling, caregiver management, client relations, and overseeing recruiting.

Why This Role is Exciting:

? Lead & Build – Take charge of operations and help scale our team.
? Own the Recruiting Strategy – Work with our recruiter to attract, hire, and retain top caregivers.
? Make a Real Impact – Improve client satisfaction and caregiver retention.
? Career Growth – Opportunity to move into a senior leadership role as we expand.

Key Responsibilities:

1. Scheduling & Operations Management

Manage schedules, handle call-offs, and ensure caregiver-client matches.
Track gross margins and maintain caregiver rates aligned with company goals.
Improve systems and efficiency to streamline operations.
2. Recruiting & Workforce Development

Ensure recruiting meets hiring targets and operational needs.
Improve onboarding and retention strategies to build a strong workforce.
Ensure new hires fit company culture and performance expectations.
3. Caregiver & Client Management

Coach caregivers to meet expectations and deliver quality care.
Conduct client check-ins, update care plans, and resolve issues proactively.
Track caregiver attendance, call-offs, and performance metrics.
4. On-Call Leadership & Problem-Solving

Share on-call duties to ensure 24/7 coverage.
Develop a strong backup team to fill last-minute shifts.
Implement technology & automation to improve responsiveness.
5. Team Building & Leadership

Hire, train, and manage schedulers and operations teaUpgrade to see actual infombers.
Provide coaching & accountability to ensure the team follows processes.
Foster a high-performance culture focused on results and client care.
What We’re Looking For:

? Process-Driven & Strategic Thinker – Can follow and improve systems, not just react to problems.
? Strong Leader & Problem Solver – Takes ownership, makes decisions, and holds people accountable.
? Growth Mindset – Excited about learning, adapting, and stepping into leadership.
? Thrives in Fast-Paced Environments – Stays calm and makes quick decisions under pressure.

Required Personal Attributes & Behaviors:

?? Compassionate – Committed to serving others and improving lives.
Effective Communicator – Shares and receives critical information clearly and professionally.
Collaborative – Works proactively with others to solve problems and deliver superior experiences.
Consistent – Adheres to and executes processes with precision.
Gratitude Mindset – Approaches each day with a "get to" attitude, appreciating every opportunity to make a positive impact.

Compensation & Benefits:

Competitive salary (based on experience)
Performance-based bonuses & incentives
Career growth in a rapidly expanding company
Paid time off & flexible scheduling options
Strong company culture & leadership development

How to Apply:

If you’re driven, organized, and excited to lead, we’d love to hear from you! Apply today to join a company that is growing, making a difference, and setting new standards in home care.

We also require you to fill out this survey.

Please fill out this survey:

ONLY APPLICANTS WHO FILLED THIS OUT WILL BE CONSIDERED

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