Operations Manager

We are a luxury real estate media company based in Charlotte North Carolina! We create and sell media services to realtors and builders. We're growing fast and need a reliable, organized coordinator to manage the client experience from booking through final video delivery.

This is not a sales role. You won't be chasing leads / clients they are already coming to us. Your job is to make sure every projects get booked, and videos/ revisions are communicated between the client and our editing team!

What you'll do:

- Schedule shoots with clients via our business phone platform (Quo)
- Answer client texts and calls professionally and on time
- Send completed video projects to clients via Dropbox
- Receive and track revision requests, relay them to our editing team, and follow up until complete
- Keep project status updated so nothing falls through the cracks

What we're looking for:

- Strong written and spoken English
- Organized and able to manage multiple projects at once
- Available during US Eastern Time hours (Monday–Friday, 8am–4pm ET)
- Experience in a client communication or customer service role
- Comfortable learning new tools — we use Quo, Dropbox, ----------
- Works great in a team Environment

How to apply:
Send me a loom video answering the following questions

Describe your experience handling client communication/ operations management?
What are 3 words the people around you would use to describe you?
Confirm your availability during US Eastern Time (8am–4pm ET, Mon–Fri)
What do you think you could bring to our team?
Who would win 100 Men vs. 1 Gorilla? and why?

Send the loom video to this number (980) ---------- Please provide your name First, Last
Your full email
Link to loom video
Also type the phrase - "Crown Digital"