Operations Assistant eCommerce

Location: Remote| Type: Full-Time | Environment: Start-Up, Fast-Paced

We are the SAME timezone as the Philippines, and this is a 9am-6pm position.

Do you thrive in a fast-paced environment where no two days are the same? Are you a dynamic leader with a proven track record in systems optimization, stakeholder coordination and team management? If you’re ready to make a big impact in a start-up environment, we want to hear from you!

We’re seeking an Operations Assistant who can wear multiple hats, leading our client's team to operational excellence in multiple aspects of their business.

What You’ll Do

As a pivotal member of our team, you will:


Automation & Customer Service
- Implement and manage automated customer service workflows
- Set up and maintain chatbot systems for common customer inquiries
- Create standardized response templates for various customer scenarios
- Monitor customer service metrics and optimize automation processes
- Ensure seamless integration between Shopify and customer service platforms

Financial Management
- Oversee accounts receivable and payable
- Process and manage invoices through Xero
- Monitor payment collections
- Track key financial metrics and prepare regular reports

Inventory & Stock Control
- Manage inventory levels for all product lines (Ceremonial Cacao, Vital Blends, accessories)
- Implement inventory management systems and processes
- Monitor stock levels and coordinate with suppliers
- Forecast inventory needs based on sales data
- Conduct regular stock audits
- Optimize warehouse organization and efficiency
- Operations Efficiency
- Identify and implement process improvements
- Coordinate with fulfillment partners
- Manage relationships with key vendors and suppliers
- Oversee shipping and logistics operations
- Maintain operational documentation and SOPs

Required Skills & Qualifications:
- 3+ years experience in operations management or similar role
- Strong proficiency with automation tools and systems
- Experience with Shopify, Xero, and inventory management software
- Excellent analytical and problem-solving skills - Strong attention to detail and organizational abilities
- Experience in e-commerce operations preferred

KPIs:
- Customer response time reduction
- Automation implementation success rate
- Inventory accuracy rate (target 95%+)
- Order fulfillment accuracy
- Cost reduction through process improvement
- Customer satisfaction scores

Start-Up Mindset:
- Adaptability, resourcefulness, and a proactive attitude to thrive in a rapidly evolving environment.
- Attention to Detail: A meticulous approach to quality and output management.

Why Join Us?

Be part of an innovative start-up that values creativity, collaboration, and continuous improvement.
Opportunity to shape the team, processes, and systems in a pivotal leadership role.
Work in a supportive environment that celebrates your successes and fosters personal growth.
Competitive salary package.

How to Apply
If you’re ready to lead with passion and precision, please send an application video outlining:

- what you need to know in the first 14 days to maximise success
- how you plan to improve output within the team
- what you feel the biggest challenges will be in the first 30, 60, 90 days and how you will overcome them

We can’t wait to meet the leader who will help us redefine operational excellence and elevate our team to new heights!

Also, please check the followers on the Instagram Upgrade to see actual info and submit this number with your application.