Office Administrator / Receptionist

Position: Office Administrator / Receptionist
Overview

We are seeking a professional and reliable Office Administrator/Receptionist to manage front-line communications and administrative workflows. This role is essential to ensuring smooth daily operations and excellent client communication.

Schedule

Monday–Friday, 9:00 AM to 5:00 PM (EST)

Required Skills & Qualifications

Professional receptionist experience answering business phone lines

Excellent English fluency, both written and verbal

Strong grammar, spelling, and literacy skills (emails and text communications required)

Ability to understand and follow workflow processes

Proficiency with Microsoft Office (Outlook, Word, Excel)

Experience with ticketing systems (HappyFox or similar preferred)

Ability to communicate clearly, professionally, and efficiently

Strong organizational and time-management skills

Preferred (Nice to Have):

Experience with WorkflowMax

Ability to accept or process virtual payments

Responsibilities

Answer all incoming phone calls and messages as the first point of contact

Provide initial responses and route priority or critical calls to leadership

Manage and organize virtual folders for business processes

Create and send invoices to clients

Compile and organize job-related research

Follow documented procedures and training materials (provided upon hiring)

Maintain clear and professional communication with clients and internal teams