Marketing and Customer Service Assistant to Trisha - Looking for a Unicorn!

Here’s a quick video introducing the job and the client: Upgrade to see actual info

I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!

My promise to you:
*I provide a FUN working environment.
*We are constantly learning new things.
*We are a team who wants to be the best at what we do, which means you have the BEST teammates.
*I ALWAYS pay on time.
*I treat all of my teaUpgrade to see actual infombers with respect and love.

Client Overview:
*Trisha is an amazing Christian teacher and a wonderful entrepreneur! She’s looking for an awesome unicorn to help her with customer service and daily marketing tasks.

Client Requirements:
*Must be able to work 12pm-4pm Eastern Time (US)
*Must be able to work 20 hours weekly
*Must have experience with marketing and design
*Must have EXCELLENT verbal and written communication skills
*Must have super high attention to detail
*Must be super organized
*Detail-oriented with a commitment to quality control
*Experience with WordPress: Divi is a plus!

Software tools used by the client:
*Asana
HelpScout
*Canva
*WordPress: Divi
*ChatGPT

Responsibilities/Tasks:
Customer Service Tasks (50%):
*Respond to customer inquiries via HelpScout software (email, chat) to ensure timely and efficient customer support.
*Accurately assist parents and customers in accessing their purchased courses, setting up student accounts, and troubleshooting any technical issues related to *course access or navigation.
*Handle potential customer inquiries by providing clear and helpful information about course options, pricing, and enrollment processes, helping convert leads into customers.
*Collaborate with the technical support team to resolve complex issues that go beyond the scope of CSR, ensuring customers receive comprehensive assistance without unnecessary delays.
*Maintain up-to-date knowledge of the school’s curriculum offerings to confidently answer questions from parents about course content, structure, and suitability for their students.
*Participate in ongoing training and development sessions to stay updated on new courses, system updates, and best practices in customer service, ensuring continued growth and improvement.
*Use HelpScout to correctly categorize, track, and prioritize customer tickets, ensuring that each inquiry is addressed appropriately and escalated if necessary.
*Follow the established escalation procedures for handling complex issues or complaints that require intervention from a manager or specialized team.
*Achieve and maintain high customer satisfaction (CSAT) scores based on post-interaction feedback, ensuring a positive and helpful customer experience.
*Adhere to the company's communication guidelines and tone to ensure a consistent, professional, and customer-focused response in all interactions.
*Identify recurring customer issues and provide feedback to the Customer Service Manager to improve helpdesk documentation and create knowledge base articles that support self-service for customers.
*Provide product feedback from customers to the Customer Service Manager and other relevant teams to help improve the platform, course offerings, or customer support processes.

Marketing Administrative Tasks (50%):
*Manage day-to-day marketing tasks and project coordination, pulling items from owner’s Asana and getting them to the right place
*Use ChatGPT to generate initial drafts of simple copy (emails, landing pages, etc.) that the marketing team can then edit
*Design simple promotional graphics in Canva using established brand guidelines
*Provide quick feedback and turnaround on tasks
*Other administrative tasks as needed to support marketing and sales efforts


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If you know in your heart this job is for you, please apply on our super quick application system by clicking here: Upgrade to see actual info==

You only have to apply for one job through our portal, and then you can email us if you want to be considered for additional positions.

We have many positions available, so even if this one isn't a perfect fit, if you are a hard worker who loves learning and pays attention to the details, we will probably have something else available for you!

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Our super cool hiring process:

*We have real people communicating with you and looking at your application!
*We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
*At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!

Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.

IMPORTANT: Do not book on Rhino Julie's client booking page, this causes our potential clients to be unable to book sales calls with her. We love your enthusiasm, but Rhino Julie's job is to get clients for our virtual assistants to get their dream jobs. Our recruitment team’s job is to take care of our applicants and help them match with their dream job. So, please apply here for your dream job and we will invite you for an interview if your qualifications match the job you're interested in. We cannot stress how important it is to leave her calendar open for her client calls.