Looking for CSR

I’m looking for a highly organized, detail-oriented, and proactive Virtual Assistant with strong administrative and customer service experience to support a growing home service business. This role is ideal for someone who is confident managing operations behind the scenes, comfortable communicating with customers and tea ---------- mbers, and capable of keeping things organized in a fast-paced environment.

This is a long-term opportunity for someone who takes ownership, communicates well, and enjoys building structure, improving systems, and supporting daily business operations.

What You’ll Be Doing:
-Handle inbound and outbound customer communication via phone, email, and SMS
-Manage scheduling, appointment coordination, and calendar updates
-Support dispatch and technician coordination as needed
-Maintain and update CRM records, customer notes, and job details
-Assist with administrative tasks such as reporting, data entry, file management, and documentation
-Help organize internal processes and improve workflows
-Monitor team activity and help keep tasks on track
-Assist with customer follow-ups, estimates, invoices, and general client communication
-Support light social media, content updates, and basic graphic tasks when needed
-Use AI tools to improve efficiency, organization, and communication
-If you’re still reading, include your favorite animal in the subject line of your application

What I’m Looking For:
-Strong administrative and customer service background
-Previous Virtual Assistant experience supporting a business owner or operations team
-Excellent written and verbal English communication
-Strong organizational and time management skills
-Ability to multitask, prioritize, and stay calm under pressure
-Comfortable taking initiative and solving problems independently
-High attention to detail and strong follow-through
-Tech-savvy and quick to learn new tools and systems
-Professional, reliable, and able to take ownership of tasks

Required Experience:
-Administrative support
-Customer service (phone, email, SMS)
-Calendar and appointment management
-CRM management and data entry
-Reporting and documentation
-Process improvement / workflow organization

Preferred Experience:
-Home service, trades, or service-based business experience
-Dispatch or technician coordination
-Supervisory or team coordination experience
-AI tools (ChatGPT, Claude, knowledge bases, automations, voice agents, etc.)
-Social media support / Canva / light design work

Tools You May Use:
-Jobber
-Housecall Pro
-ServiceTitan
-GoHighLevel
-Google Workspace
-Microsoft Office
-Canva
-ChatGPT / Claude
-Other CRM and productivity tools

This Role Is a Great Fit If You:
-Like creating structure and keeping things organized
-Enjoy helping a business run smoothly behind the scenes
-Are proactive and take initiative without being micromanaged
-Can communicate clearly, think critically, and solve problems quickly
-Want a long-term role where you can grow and take on more responsibility over time


To apply, send a message with a short introduction and an updated resume with your relevant experience and the tools you’ve used. Be sure to follow the instructions in the job post carefully. I will be responding to qualified applicants for the next step of your application.