IT Support VA

EJF is a well established, rapidly growing residential real estate company in the District of Columbia is seeking an IT Department Virtual Administrative Assistan who is responsible, organized, detail oriented, and reliable to join our fun/hard working team. You must have excellent communication skills.

The IT Department Virtual Administrative Assistant provides remote administrative support, operating seamlessly from a home office. This role addresses the growing need for skills in content management, software & hardware support, and programming/application development. The successful candidate will be responsible for internal customer interactions, ticket/workorder management, compliance tracking, subscription monitoring, posting to the various online platforms, and assisting with workflow implementation.

Responsibilities

1. Answering Emails, Phone Calls & Workorder Tickets: Efficiently handle incoming emails and phone calls as well as workorders received through the ticketing system.

2. HUB Content Creation & Management: In coordination with other departments, create and post engaging content to the company’s HUB. Monitor and regularly update as needed the site and materials to ensure they are current.

3. Subscription Coordination: Assist in maintaining current subscriptions, software contracts and renewals.

4. Software Workflows: Participate in managing the development schedule as well as support design/implementation.

5. Presentation Preparation: Prepare presentations according to instructions provided by the IT department.

6. Project Management: Manage the department’s calendar to ensure milestones and projects, respectively, are being met and completed timely.


Qualifications

1. Excellent communication skills (both written and verbal).

2. Strong organizational skills and attention to detail.

3. Adaptability and problem-solving abilities.

4. Proven experience in scheduling, communications, and administration.


Skills

1. Time management - organizing and planning how to divide your time between specific activities

2. Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

3. Team Oriented – Ability to work collaboratively with others towards a common goal, emphasizing cooperation and collective effort.


Knowledge

1. Working knowledge of MS365 and Vantaca


Working Conditions:

• Full remote work (work anywhere).
• Work schedule is Monday to Friday, 9:00 AM to 5:30 PM Eastern Standard Time (EST), including a 30-minute unpaid meal break.
• Acceptance of using a time-tracking device (Hubstaff) installed on your computer while rendering service with EJF Real Estate Services.

This is a full-time contract position. Payments are made via Wise on the 15th and 30th of each month. While this is a contractor role, we do offer a variety of perks for our contractors.

How to apply:
1. Please check out website: ----------
2. Send an EMAIL ATTACHMENT with your updated resume in PDF format.
3. Please send a link to your video recording introducing yourself & your relevant experience.
4. Please make sure you're comfortable with rate posted.

Kindly send your application to ---------- the subject line, kindly indicate the position IT Support VA - your name.

*Applicants who will not follow instructions will be automatically rejected without notice.
* Shortlisted applicants will be contacted by email for interview scheduling.
Looking forward to working with you!